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Relationship Banker

2 months ago

Rockville, Maryland, United States Bank of America Full time
About the Role

We are seeking a highly motivated and results-driven Relationship Banker to join our team at Bank of America. As a Relationship Banker, you will be responsible for building and maintaining strong relationships with our clients, providing them with exceptional customer service, and helping them achieve their financial goals.

Key Responsibilities
  • Client Engagement: Engage with clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM.
  • Cash Handling: Accurately and efficiently process cash transactions for clients as needed.
  • Relationship Building: Build relationships with clients to meet their financial needs and connect them to solutions that meet their financial goals.
  • Operational Excellence: Execute the bank's risk culture and strive for operational excellence in daily activities.
  • Business Growth: Grow business knowledge and network by partnering with experts in small business, lending, and investments.
  • Client Experience: Drive the client experience by managing financial center traffic, appointments, and outbound calls effectively.
Requirements
  • Enthusiasm and Motivation: Be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results.
  • Collaboration: Collaborate effectively to get things done, building and nurturing strong relationships.
  • Communication: Communicate effectively and confidently, and be comfortable engaging all clients.
  • Problem-Solving: Apply strong critical thinking and problem-solving skills to meet clients' needs.
  • Adaptability: Have the ability to learn and adapt to new information and technology platforms.
  • Education: Have a high school diploma or equivalent.
Preferred Qualifications
  • Financial Services Experience: Experience in financial services and knowledge of financial services industry, products, and solutions.
  • Sales Experience: One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
  • Cash Handling Experience: Six months of cash handling experience.
  • Language Skills: Bilingual Spanish is preferred.