Brand Engagement Center Representative

7 days ago


Plano, Texas, United States Toyota Full time
Job Summary

We are seeking a highly motivated and qualified Brand Engagement Center Advocate to join our team. As a key member of our contact center, you will be responsible for providing exceptional customer service to Toyota and Lexus owners, dealerships, and field/area offices.

Key Responsibilities

Respond to incoming phone calls and inquiries from guests

Analyze guest concerns and handle them accordingly

Take ownership of incoming communication and investigate and resolve various questions and concerns

Combine active listening with proactive decision-making skills to benefit Toyota and Lexus guests

Requirements

High School Diploma

Customer service experience in a fast-paced customer-facing or phone environment

Excellent verbal and written communication skills

Strong organizational skills and attention to detail

What We Offer

A work environment built on teamwork, flexibility, and respect

Professional growth and development programs to help advance your career, as well as tuition reimbursement

Comprehensive health care and wellness plans for your entire family

Flexible work options based on business needs

About Toyota

We are a company that values diversity and inclusion. We are proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc's Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.



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