Hospitality Team Member

5 days ago


Miami, United States Marriott Full time

Job Description: As a Guest Services Associate at Marriott Hotels, you will play a critical role in delivering exceptional guest experiences. Your primary responsibilities will include assisting guests with check-in and check-out procedures, providing personalized service, and ensuring that all guest needs are met.

Responsibilities:

  • Guest Check-in/Check-out: Assist guests with check-in and check-out procedures, including room assignments, key card distribution, and responding to guest inquiries.
  • Customer Service: Provide exceptional customer service by answering inquiries and resolving issues promptly, exceeding guest expectations, and promoting a positive and welcoming atmosphere.
  • Lobby Maintenance: Maintain a clean and organized lobby area, including tidying up, restocking supplies, and ensuring that all facilities are operational.
  • Housekeeping Coordination: Coordinate with housekeeping and maintenance staff to ensure guest rooms are ready for check-in, resolving any issues or concerns efficiently.
  • Amenities Promotion: Promote hotel amenities and services to enhance guest experience, encouraging guests to utilize hotel facilities and services.
  • Team Collaboration: Collaborate with other team members to create a positive and welcoming atmosphere for all guests, sharing knowledge and expertise to deliver exceptional service.

Estimated Salary Range: $12-$15 per hour based on location and experience.



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