Installation Coordinator

4 weeks ago


Toledo, Ohio, United States Window World of PennOhio Full time
Job Description

At Window World of Penn/Ohio, we are seeking a highly motivated and customer-centric individual to fill the role of Installation Coordinator. This position is responsible for handling inbound and outbound calls, managing the schedule of our installation teams, and ensuring the timely installation of our products.

Responsibilities
  • Handle inbound and outbound calls using proper phone etiquette.
  • Manage the schedule of our installation teams.
  • Set the installation schedule with the goal of optimum product installation daily within a manageable distance.
  • Contact our valued customers to schedule their installation.
  • Maintain communication between customers and installation teams.
  • Manage loading lists of product and accessories to schedule installation, making sure all inventory is on hand and ready to install.
  • Maintain strong knowledge of products, policies, and services of the organization.
  • Follow standard operating procedures.
  • Maintain a well-organized and professional workspace.
Qualifications
  • Pleasant personality with energetic spirit.
  • Prior customer service experience is essential.
  • Basic computer skills required.
  • Prior data entry skills are preferred.
  • Strong attention to detail.
  • Ability to learn and adapt quickly.
Benefits
  • 401(k) with matching.
  • Health insurance.
  • Dental insurance.
  • Vision insurance.
  • Paid time off.
  • Paid Holidays.
  • Professional development assistance.
  • Employee discount.

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