Sales and Service Director

2 months ago


Roseville, United States 24 Hour Fitness Full time
Job Summary

The Sales and Service Manager is responsible for delivering an exceptional sales and service experience to all guests and members through a compelling approach of offering membership, fitness, and retail products and services.

Key Responsibilities
  • Hire, train, and develop talented team members who build relationships and translate the value of 24 Hour Fitness product and service offerings.
  • Lead Sales and Service team members to provide members with a full complement of product and service offerings tailored to meet members' individual needs.
  • Model relationship building and product/service offerings, and act as a subject matter expert to support all team members in providing guests and members with tailored solutions and experiences.
  • Cultivate Sales and Services team members' skills through continuous assessment, feedback, and coaching.
  • Implement and oversee ongoing training to ensure all Sales and Service team members provide exceptional service in a member-centric environment.
  • Manage overall performance, engagement, and personnel matters for Sales and Service team members.
  • Manage Sales and Services team schedule within budgeted hours to ensure adequate coverage to meet member and guest needs.
  • Responsible for the successful attainment of department targets, including new member sales and fitness revenue, retail, and member retention.
Requirements
  • Prior management experience in service sales industry leading 4-10 employees preferred.
  • 1-2 years of experience in service sales preferred.
  • Fitness industry experience preferred.
  • Ability to work in a club office; move about club floors and rooms.
  • Occasionally required to demonstrate or explain proper physical fitness activities, techniques, and procedures.
  • Ability to communicate telephonically with members.
  • Ability to access and operate company computer systems including document preparation, data entry, read and interpret general and financial reports from a computer database or email system.

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