Sales and Service Director
3 weeks ago
The Sales and Service Manager is responsible for delivering an exceptional sales and service experience to all guests and members through a compelling approach of offering membership, fitness, and retail products and services.
Key Responsibilities- Hire, train, and develop talented team members who build relationships and translate the value of 24 Hour Fitness product and service offerings.
- Lead Sales and Service team members to provide members with a full complement of product and service offerings tailored to meet members' individual needs.
- Model relationship building and product/service offerings, and act as a subject matter expert to support all team members in providing guests and members with tailored solutions and experiences.
- Cultivate Sales and Services team members' skills through continuous assessment, feedback, and coaching.
- Implement and oversee ongoing training to ensure all Sales and Service team members provide exceptional service in a member-centric environment.
- Manage overall performance, engagement, and personnel matters for Sales and Service team members.
- Manage Sales and Services team schedule within budgeted hours to ensure adequate coverage to meet member and guest needs.
- Responsible for the successful attainment of department targets, including new member sales and fitness revenue, retail, and member retention.
- Prior management experience in service sales industry leading 4-10 employees preferred.
- 1-2 years of experience in service sales preferred.
- Fitness industry experience preferred.
- Ability to work in a club office; move about club floors and rooms.
- Occasionally required to demonstrate or explain proper physical fitness activities, techniques, and procedures.
- Ability to communicate telephonically with members.
- Ability to access and operate company computer systems including document preparation, data entry, read and interpret general and financial reports from a computer database or email system.
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