Home Care Supervisor

1 week ago


Windsor Locks, Connecticut, United States FREEDOM CARE , LLC Full time

About Us

FREEDOM CARE , LLC is dedicated to revolutionizing home care delivery through innovation and compassion. As a leader in the healthcare industry, we strive to make a positive impact on the lives of our patients and caregivers.

Salary Range

The estimated annual salary for this role is $48,000 - $52,000, based on an hourly rate of $23.00 to $26.00 and assuming a 40-hour workweek.

Job Responsibilities

This Home Care Supervisor position requires a client-centric approach to deliver seamless customer experiences through effective team leadership. Key responsibilities include:

  • Direct point-of-contact for team member inquiries or concerns; respond to and resolve escalated or complex issues
  • Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback
  • Monitor daily workflows to ensure team members are meeting performance goals, following standard policies and procedures, and remaining within compliance guidelines
  • Support process improvement by identifying system or workflow areas of opportunity
  • Assist the management team with the interview processes for new candidates and new team member training

Requirements

The ideal candidate will possess:

  • Experience managing/supervisory employees
  • Exceptional experience leading, mentoring, and developing their employees
  • Experience with performance management
  • 3+ years customer service experience; ability to provide a seamless Customer Service experience, including interacting with customers, answering customer inquiries, and effectively handling customer complaints
  • Experience with data input, case review, and building rapport and confidence with team
  • Ability to motivate team to meet and/or exceed case management targets or metrics
  • Computer proficiency required; ability to leverage technology to identify, research, and solve customer issues
  • Excellent communication and organization skills
  • Must have poise and patience when dealing with customers
  • Bilingual in English and Spanish, or other languages desired

Benefits

We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events, and ongoing learning opportunities to grow your career.



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