Customer Experience Supervisor
3 days ago
At FreedomCare, we pride ourselves on delivering exceptional care to our patients and supporting our caregivers every step of the way. With over 7 years of experience in the Healthcare industry, we have established ourselves as a leading provider of home care services. Our commitment to innovation and quality has earned us recognition as one of the largest consumer-directed home care agencies in NY State. We are dedicated to creating a workplace culture that promotes inclusivity, respect, and teamwork. As a Customer Experience Supervisor, you will play a vital role in shaping this culture and ensuring that our patients receive the highest level of care.
About the Role
As a Customer Experience Supervisor, you will be responsible for leading a team of Care Support Specialists, providing guidance and support to help them deliver exceptional customer service. You will also be responsible for monitoring daily workflows, identifying areas for improvement, and implementing changes to optimize team performance. In addition, you will assist the management team with recruitment and training activities, helping to build a strong and diverse team that reflects the needs of our patients and caregivers.
Key Responsibilities
The successful candidate will be responsible for:
- Leading and guiding a team of Care Support Specialists to deliver exceptional customer service
- Monitoring daily workflows to ensure that team members are meeting performance goals and adhering to policies and procedures
- Identifying areas for improvement and implementing changes to optimize team performance
- Assisting the management team with recruitment and training activities
- Developing and maintaining effective relationships with patients, caregivers, and internal stakeholders
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