Customer Success Engineer
2 weeks ago
**Overview**
Microsoft Corporation is a global leader in technology, with over 17,000 employees worldwide. Our Customer Experience & Success (CE&S) organization empowers customers to accelerate business value through differentiated customer experiences.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In this role, you will own, troubleshoot and solve complex customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
Responsibilities
- You will investigate and resolve complex customer technical issues, acting as an advisor to the customer.
- You will lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You will engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
Estimated Salary: $60,000 - $80,000 per year
Requirements: Technical proficiency, problem-solving skills, collaboration and research skills, and a growth mindset. We value respect, integrity, and accountability in our culture of inclusion.
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