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Careers Operations Manager

2 months ago

Salisbury, Maryland, United States IMPACT Technology Group, Inc. Full time
Job Description

At IMPACT Technology Group, Inc., we're building a team that values excellence and believes in delivering an exceptional experience to our clients. As a Service Manager, you play a key role in ensuring our operations team exceeds expectations and maintains the outstanding service that defines our company.

Key Responsibilities:
  • Design and implement systems and customer experiences to improve profitability and maintain individual and overall client satisfaction.
  • Deliver and uphold excellent customer service using training and systems improvement initiatives.
  • Obtain high team member satisfaction and loyalty through training, leadership, personal, and professional growth opportunities.
  • Support annual and ongoing certifications and professional development for our technical team.
Requirements:
  • 2 years of experience leading or managing teams, with IT industry knowledge a plus.
  • Leadership skills, with a focus on customer service.
  • Ambitious and driven individual with a go-getter attitude.
  • Strong computer skills and proactive thinking.
  • Strategic mindset and ability to drive growth projects.
Benefits:
  • Base Salary: $80k-$95k.
  • Bonus Pay for Quarterly Metrics.
  • Commission Pay for Management Incentives.
  • Paid Training and Certifications.
  • Group medical, vision, dental, and life insurance.
  • Paid vacation and holidays.
  • 401k with company matching.