Network Operations Manager

2 days ago


Salisbury, Maryland, United States Omni Inclusive Full time
Job Title: Network Operations Manager

The Network Operations Manager is responsible for the ongoing management of network operations to provide 24x7 support. The ideal candidate will have deep experience of networking technologies, such as routing, F5, App Gateway, Load balancer, switching, wireless networking, and managing heterogeneous environments.

Key Responsibilities:

  • Provide tier-3 operational support to resolve critical business issues that require deep network troubleshooting techniques and performance analysis.
  • Independently own the Network Infrastructure support solving complex issues and suggest design modifications as appropriate.
  • Ensure SLAs are met.
  • Responsible for performance analysis, proactive troubleshooting, and capacity planning for the Network platforms.
  • Perform monitoring and maintenance of overall environment working with experienced team members.
  • Perform change controls. Update process documentation and team portals.
  • Participate in troubleshooting, capacity planning, and analysis, performance analysis, and Root Cause Analysis.
  • Communicate with peers and managers regarding system issues and participate in 24x7 oncall.
  • Automate operational tasks to make processes simpler and more robust.
  • Ability to handle multiple complex tasks in a dynamic environment, with tight deadlines concurrently.
  • Manage network service providers and matrixed resources.
  • Refresh heat-maps and operations plans for campus networks, and all WAN, LAN, and WLAN connectivity.
  • Monitor and analyze statistical data to develop improvement plans for network and application performance.
  • Provide an effective network capacity plan.
  • Develop and monitor global weekly and monthly trending reports by business sectors to justify future growth.

Additional Responsibilities:

  • Oversees the management of service level agreements (SLAs) with vendors and service providers.
  • Oversees and directs all aspects of the 24/7/365 mission-critical network/telecommunication infrastructure operations; including planning, supporting, and maintaining functions.
  • Serves as the senior-level escalation point for network operations to resolve critical incidents.
  • Maintains policy and procedures manual, conducts monthly service review meetings with key stakeholders.
  • Provides leadership, management, direction, and technical oversight for the network operations department.

Required Qualifications and Experience:

  • Bachelor's degree, or related qualification.
  • Certifications is a must (CCNP, CCDP, CCIE - SP or Routing/Switching).
  • Minimum 12+ years of working in a Network/Telecommunications role, with expert-level experience.


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