HVAC Parts Sales Expert
3 weeks ago
We are DAIKIN COMFORT TECHNOLOGIES DIST INC, a leading company in the industry. We are seeking an experienced Aftermarket Parts Specialist to join our team.
Job Summary
The successful candidate will be responsible for selling parts and accessories to existing and new customers. This role involves identifying customer needs, providing expert advice on HVAC products, and ensuring customer satisfaction through effective sales techniques and service.
Responsibilities
The key responsibilities of this role include:
- Sales and Customer Service:
- Identify and understand customer needs and recommend suitable HVAC parts and accessories.
- Provide exceptional customer service by responding to inquiries, resolving issues, and ensuring customer satisfaction.
- Develop and maintain strong relationships with customers to encourage repeat business.
- Product Knowledge:
- Maintain a comprehensive understanding of HVAC parts and accessories.
- Stay informed about new products, industry trends, and competitor offerings.
- Provide technical assistance and expert advice to customers regarding HVAC products.
- Sales Strategies:
- Execute sales strategies to achieve individual and team sales targets.
- Identify new sales opportunities and potential customers.
- Participate in sales meetings and contribute to the development of sales strategies.
- Order Processing:
- Process customer orders accurately and efficiently.
- Coordinate with the inventory and logistics teams to ensure timely delivery of parts.
- Handle returns and exchanges in accordance with company policies
- Market Research:
- Conduct market research to identify potential customers and sales opportunities.
- Monitor competitor activities and market trends to stay ahead in the market.
- Provide feedback to management on market conditions, customer preferences, and product demand.
- Documentation and Reporting:
- Maintain accurate records of customer interactions, sales transactions, and inventory.
- Prepare regular sales reports and updates for management.
- Use CRM software to track customer information and sales activities.
- Perform additional projects/duties to support ongoing business needs.
Requirements
To succeed in this role, you must have:
- A minimum of 1-3 years' experience in Parts Sales.
- An Associate's degree (A.A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
- Strong knowledge of HVAC systems and aftermarket parts.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and customer service orientation.
- Ability to work independently and as part of a team.
- Proficiency in using CRM software and Microsoft Office Suite.
Estimated Salary Range:$62,830 - $70,000 annually.
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