Technical Support Specialist
4 weeks ago
The Technical Support Associate is the primary point of contact for customers seeking assistance with technical solutions and customer service regarding NABCO Entrance products.
Key Responsibilities- Provide timely and effective product and/or installation issue resolution
- Assume ownership of customer concerns and maintain detailed records
- Focus on exceptional customer service, including patience, empathy, and professionalism
- Maintain and update current technical knowledge, including new product releases and tools
- Drive goals through individual metrics and understand the fit within the department and team Key Performance Indicators (KPI) goals
- Develop relationships with customers and provide an exceptional customer experience
- Communicate effectively with team members from different departments
- Manage multiple priorities without compromising effectiveness, time management, and quality
- Computer skills, including proficiency in Microsoft Excel, MS Word, PDF software, and SharePoint
- Knowledge of the building construction trade
- Customer service skills, with the ability to communicate effectively across different customer skill levels
- Strong organizational and written communication/technical writing skills, with attention to detail
- Troubleshooting and problem-solving skills, with the ability to apply critical thinking and analysis
- Ability to perform multiple tasks simultaneously and remain calm under pressure
- Comfortable assisting customers remotely via phone, email, etc.
- Electrical (AC/DC circuit) or Mechanical Diploma or equivalent certification
- Manufacturing process with distributor relationship/service experience
- Previous customer service experience
- SAP and Salesforce experience
- Strong command of the English language
- Bilingual in Spanish or French
This position requires extended periods of sitting and working at a computer, with rare exposure to the factory. Typical office equipment, such as a computer, laptop, and phone, are used. May be noisy due to proximity to the factory.
This position may require rare exposure to the factory, which includes extreme weather conditions, noisy, dusty, and dirty environments, and motorized equipment that pose potential safety hazards.
Reaching above shoulder height and below the waist, as well as lifting to 50 lbs., is occasionally required. Proper safety procedures, lifting techniques, and personal protective equipment guidelines are always to be followed.
-
Technical Support Specialist
4 weeks ago
Muskego, Wisconsin, United States NABCO Entrances, Inc. Full timeJob Title: Technical Support AssociateAt NABCO Entrances, Inc., we are seeking a highly skilled Technical Support Associate to join our team. As the first point of contact for customers seeking technical solutions and customer service, this role is responsible for providing exceptional support to internal departments and external stakeholders.Key...
-
Technical Support Specialist
4 weeks ago
Muskego, Wisconsin, United States NABCO Entrances, Inc. Full timeJob SummaryThe Technical Support Associate is the primary point of contact for customers seeking assistance with technical solutions and customer service regarding NABCO Entrance products.Key ResponsibilitiesProvide timely and effective product and/or installation issue resolutionAssume ownership of customer concerns and maintain detailed recordsFocus on...
-
Technical Product Support Specialist
4 days ago
Muskego, Wisconsin, United States NABCO Entrances, Inc. Full timeJob OverviewThe Technical Support Associate is the primary point of contact for customers seeking assistance with technical solutions and customer service regarding NABCO Entrance products. This role is responsible for providing support to internal departments and external stakeholders, including Distributors, Company Branches, Dealers, and End User...
-
Building Maintenance Specialist
2 days ago
Muskego, Wisconsin, United States City of Muskego, WI Full timeThe City of Muskego, WI is seeking a skilled Building Maintenance Specialist to join our Department of Public Works. As a key member of our team, you will be responsible for coordinating building maintenance and repair tasks for City-owned facilities.The ideal candidate will have a strong background in building maintenance, with experience in plumbing,...
-
Billing Specialist
6 days ago
Muskego, Wisconsin, United States LHH Recruitment Solutions Full timeBilling Specialist Job DescriptionWe are seeking a skilled Billing Specialist to join our team at LHH Recruitment Solutions in Muskego, WI. This role offers a hybrid work arrangement, with two days of remote work per week after training. As a Billing Specialist, you will be part of a small but growing team and support a thriving company.Key...
-
Nurse Care Specialist
11 hours ago
Muskego, Wisconsin, United States Muskego Health and Rehabilitation Center Full timeJob Title: Nurse Care SpecialistJob Summary: Muskego Health and Rehabilitation Center is seeking a skilled Nurse Care Specialist to provide high-quality patient care and support to our residents. As a key member of our nursing team, you will work closely with the Director of Nursing and Nurse Managers to ensure the best possible outcomes for our...
-
Automotive Parts Specialist
2 weeks ago
Muskego, Wisconsin, United States O'Reilly Auto Parts Full timeO'Reilly Automotive **Job Summary** As a Parts Specialist at O'Reilly Automotive, you will be responsible for delivering exceptional customer service and ensuring a positive customer experience. You will also support management in achieving assigned tasks, maintain inventory control, and ensure the store appearance is maintained. **Key...
-
Asset Maintenance Specialist
1 month ago
Muskego, Wisconsin, United States Ironclad Environmental Solutions Full timeAbout the JobAt Ironclad Environmental Solutions, we are seeking a highly skilled Asset Maintenance Specialist to join our team. As a key member of our operations team, you will play a critical role in ensuring the maintenance and repair of our rental equipment.Key ResponsibilitiesEquipment Maintenance and Repair: Inspect and repair rental equipment to...
-
E-Commerce Order Fulfillment Specialist
2 days ago
Muskego, Wisconsin, United States Walmart Full timeAt Walmart, we're looking for skilled E-Commerce Order Fulfillment Specialists to join our team. As an Online Order Processing Associate, you'll be responsible for locating, preparing, and packaging merchandise to ensure the accuracy of online orders. You'll work closely with customers to ensure their satisfaction and make appropriate product substitutions...
-
Machine Maintenance Technician
4 days ago
Muskego, Wisconsin, United States Northern Gear, LLC Full timeJob SummaryNorthern Gear & Machining is seeking a skilled Maintenance Specialist to join our team. The ideal candidate will have experience in maintaining and repairing various machines and equipment in a fast-paced manufacturing environment.Key ResponsibilitiesDiagnose and repair CNC machinery, including lathes, mills, hobs, and grinders.Troubleshoot...
-
Billing Specialist
1 month ago
Muskego, Wisconsin, United States NABCO Entrances, Inc. Full timeJob SummaryNABCO Entrances, Inc. is seeking a highly skilled Billing Specialist to join our team. As a key member of our finance department, you will be responsible for ensuring timely and accurate customer invoicing.Key ResponsibilitiesCustomer Communication: Proactively work with customers and distributors to obtain necessary documentation to support the...
-
Billing Specialist
3 weeks ago
Muskego, Wisconsin, United States NABCO Entrances, Inc. Full timeJob DescriptionNABCO Entrances, Inc. is seeking a highly skilled Billing Specialist to join our team. As a key member of our accounting department, you will be responsible for processing timely and accurate customer invoices.Key Responsibilities:Proactively work with customers and distributors to obtain necessary documentation to support the processing of...
-
Machine Maintenance Specialist
2 days ago
Muskego, Wisconsin, United States Northern Gear Full timeJob DescriptionPrimary Scope: Northern Gear and Machining, LLC is seeking a skilled Maintenance person to maintain and repair various machines and building maintenance in an efficient and safe manner.Duties and Responsibilities:The duties and responsibilities are not all inclusive and may be expanded to include other duties and responsibilities as management...
-
Mobile Mechanic Specialist
2 months ago
Muskego, Wisconsin, United States Caliber Collision Full timeJob SummaryCaliber Collision is seeking a skilled Mobile Diagnostic Technician to join our team. As a key member of our service center, you will be responsible for performing all-purpose duties, including:Providing technical assistance to customers and resolving technical issues related to vehicle diagnostics.Conducting research to understand and explain...
-
Muskego, Wisconsin, United States Advocate Health Full timeJob SummaryWe are seeking a highly skilled Medical Assistant or LPN to join our Family Medicine team at Muskego. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and supporting our physicians and advanced practice clinicians.ResponsibilitiesPrepare patients for exams by obtaining vital signs and...
-
Customer Service Representative
2 weeks ago
Muskego, Wisconsin, United States Inpro Corporation Full timeCustomer Care SpecialistAt Inpro Corporation, we're seeking a highly motivated and detail-oriented Customer Care Specialist to join our team. As a key member of our IPC Division, you'll play a critical role in ensuring customer delight through exceptional service and support.Key Responsibilities:Manage customer orders from start to finish, including data...
-
Maintenance Technician
19 hours ago
Muskego, Wisconsin, United States Tudor Oaks Full timeWe are seeking a skilled Maintenance Specialist to join our team at Tudor Oaks. As a Maintenance Specialist, you will play a vital role in ensuring the efficient operation and upkeep of our facility and property. Your primary focus will be conducting general maintenance and repairs on both our facilities equipment and building structure.This includes but is...
-
Financial Operations Assistant
2 days ago
Muskego, Wisconsin, United States Inpro Corporation Full timeWe are seeking a highly motivated and detail-oriented individual to join our Finance Team as a Financial Operations Assistant. This role is responsible for providing administrative support to the finance department, including reviewing and processing purchase orders, contracts, and pay applications.Key Responsibilities:Review and approve purchase orders and...
-
Traveling CT Technologist
2 weeks ago
Muskego, Wisconsin, United States Titan Medical Full timeJob OpportunityWe are seeking a skilled CT Technologist to join our team on a temporary basis. As a mobile imaging specialist, you will be responsible for providing high-quality imaging services to our clients in various locations.Key Responsibilities:Perform CT scans and other imaging procedures as requiredEnsure accurate and efficient imaging...
-
Customer Service Representative
4 weeks ago
Muskego, Wisconsin, United States Inpro Corporation Full time**Job Summary**We are seeking a highly motivated and detail-oriented Customer Care Specialist to join our team at Inpro Corporation. As a key member of our office support team, you will be responsible for providing exceptional customer service and ensuring timely resolution of customer issues.**Key Responsibilities:**Taking and initiating direct customer...