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Customer Service Representative

2 months ago

Marquand, Missouri, United States Fifth Third Full time

Transform Banking Experiences

We connect great people to great opportunities. Are you ready to take the next step in your banking career? Discover a career in banking at Fifth Third Bank.

Key Responsibilities:

  • Provide exceptional customer service in all interactions, ensuring a positive experience for every customer.
  • Refer customers to the appropriate business partner for a consultative conversation, leveraging your knowledge of retail products and services.
  • Collaborate with Financial Center Manager to ensure efficient operations, including monthly cash counts and FCA requests.
  • Maintain a balancing record, find and correct outages, and assist others as needed.
  • Assist in training newly hired Customer Service Representatives and demonstrate sound judgment in decision-making.
  • Build and maintain a working knowledge of retail products and services offered, utilizing appropriate tools for tracking purposes.

Requirements:

  • High school diploma/GED.
  • Ability to interact comfortably and confidently with the public, adhering to dress code guidelines.
  • Flexibility in scheduling and ability to work in a normal office environment with extensive viewing of computer screens.
  • Must have the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
  • Act as a leader and a resource for both customers and platform team, demonstrating the company's core values.

Equal Employment Opportunity: Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other legally protected status.