Senior Marketing Associate, Customer Experience Specialist
3 weeks ago
NRG Business serves businesses large and small by delivering customized energy solutions that fit their unique needs, situations, and energy goals.
Key Responsibilities- Contribute to the development of the customer portal strategy, ensuring alignment with the broader CX strategy and defined customer journeys.
- Propose system enhancements that support business goals, improve user experience, and overall customer satisfaction.
- Actively gather customer feedback and activate those insights to identify enhancement opportunities.
- Lead cross-functional teams to manage small enhancement projects, collaborating with customer experience, sales operations, IT, and marketing.
- Write creative briefs and provide feedback on asset designs to the internal design team and developers.
- Participate in testing for UX and IT solutions, ensuring seamless customer experience.
- Develop key metrics, analyze programs, manage reporting, and oversee end-to-end project management.
- Serve as a business subject matter expert, providing business requirements that inform IT system requirements and build out.
- Act as a liaison to the Digital Experience Team & IT, ensuring the customer's perspective is represented and advocated for in the UX/UI.
- Monitor analytics of the customer portal, delivering reports and dashboards to measure engagement, success, and optimization of enhancements and fixes.
- Bachelor's degree from an accredited four-year college or university.
- 3+ years of experience in digital strategy with a focus on customer experience and customer service operations.
- 2+ years of program management experience, guiding projects from strategy to implementation.
- Ability to work in a matrix environment, driving results cross-functionally.
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Senior Marketing Director, Customer Experience
4 weeks ago
Houston, Texas, United States Agilent Technologies Full timeJob DescriptionThe Senior Marketing Director, Customer Experience will lead the development and implementation of a comprehensive customer-focused marketing strategy for Agilent Technologies. This role will be responsible for managing global segment marketing teams in Biopharma, Applied Markets, Clinical, and Life Science Research, as well as the global...
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Marketing Associate
7 days ago
Houston, Texas, United States Boss Marketing Inc Full timeJob DescriptionWe are seeking a highly skilled Marketing Associate to join our team at Boss Marketing Inc. As a key member of our marketing team, you will play a crucial role in helping us achieve our client's goals and reach our target market.Key Responsibilities:Develop and implement effective marketing strategies to increase brand awareness and drive...
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Marketing Associate
2 weeks ago
Houston, Texas, United States Boss Marketing Inc Full timeJob DescriptionWe are seeking a highly skilled Marketing Associate to join our team at Boss Marketing Inc. As a key member of our marketing team, you will play a crucial role in helping us achieve our client's goals and reach the target market.Key Responsibilities:Develop and implement effective marketing strategies to meet client needsConduct market...
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Senior Marketing Operations Specialist
3 days ago
Houston, Texas, United States Insperity Full timeJob Title: Senior Specialist, Digital Marketing OperationsAt Insperity, we're seeking a highly skilled Senior Specialist, Digital Marketing Operations to join our team. This role is responsible for enhancing internal workflow, digital capabilities, and team practices through automation, integration, and optimization.Key Responsibilities:Develops and...
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Customer Experience Specialist
1 week ago
Houston, Texas, United States Cottonwood Residential Full timeUnlock Your Potential as a Customer Experience Specialist at Cottonwood ResidentialAre you passionate about delivering exceptional customer experiences and creating a welcoming atmosphere for residents and prospects alike? As a Customer Experience Specialist at Cottonwood Residential, you will play a vital role in ensuring our communities feel like home for...
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Customer Experience Specialist
2 weeks ago
Houston, Texas, United States Four Leaf Rover Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team at Four Leaf Rover. As a key member of our Customer Success team, you will play a vital role in enhancing our customer journey and driving customer satisfaction.Key ResponsibilitiesJourney Mapping: Utilize customer journey mapping tools to visualize and improve the...
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Senior Library Service Specialist
4 weeks ago
Houston, Texas, United States City of Houston Texas Full timeAbout the Role:The City of Houston Texas is seeking a highly skilled and customer-focused individual to join our team as a Senior Library Service Specialist. As a key member of our Neighborhood Libraries team, you will be responsible for delivering exceptional customer service and providing support to our community.Key Responsibilities:Provide expert-level...
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Senior Library Service Specialist
4 weeks ago
Houston, Texas, United States City of Houston Texas Full timeAbout the Role:The City of Houston Texas is seeking a highly skilled and customer-focused individual to join our team as a Senior Library Service Specialist. As a key member of our Neighborhood Libraries team, you will be responsible for delivering exceptional customer service and providing support to our community.Key Responsibilities:Provide expert-level...
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Digital Marketing Specialist
2 weeks ago
Houston, Texas, United States BlueByrd Strategic Sales & Marketing Full timeJob Title: Social Media Marketing SpecialistWe are seeking a highly skilled and creative Social Media Marketing Specialist to join our team at BlueByrd Strategic Sales & Marketing, LLC. As a key member of our marketing team, you will be responsible for developing and executing comprehensive social media strategies that drive engagement, increase brand...
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Digital Marketing Specialist
2 weeks ago
Houston, Texas, United States Senior PsychCare Full timeJob Title: Technical Account ManagerSenior PsychCare Health is seeking a highly skilled Technical Account Manager to join our Marketing Team. As a key member of our team, you will be responsible for implementing and maintaining our digital presence, managing job-relevant marketing software and digital systems, and ensuring consistency across all online...
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Customer Experience Specialist
4 weeks ago
Houston, Texas, United States Percepta Full timeJob Description**Job Title:** Customer Experience Specialist**Job Summary:** We are seeking a highly skilled Customer Experience Specialist to join our team at Percepta. As a Customer Experience Specialist, you will be responsible for providing exceptional customer service and ensuring that our clients receive the highest level of satisfaction.Key...
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Marketing and Communications Specialist
4 weeks ago
Houston, Texas, United States Memorial Hermann Health System Full timeJob Summary**Job Title:** Senior Marketing Specialist**Job Summary:**We are seeking a highly skilled Senior Marketing Specialist to join our team at Memorial Hermann Health System. As a key member of our marketing team, you will be responsible for developing and implementing marketing and communications strategies to support our overall goals and...
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Sales and Customer Support Specialist
4 weeks ago
Houston, Texas, United States Southeastern Marketing Inc Full timeJob OverviewWe are a boutique consulting firm, Southeastern Marketing Inc, headquartered in Houston, seeking highly motivated and skilled Customer Service and Sales Representatives to join our team.Key Responsibilities:Provide exceptional customer service and sales support to clientsEngage in daily face-to-face customer interactions and sales...
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Marketing Communications Specialist
7 days ago
Houston, Texas, United States ClearpointCo. Full timeJob Title: Marketing Communications SpecialistClearpointCo. is seeking a highly skilled Marketing Communications Specialist to join our team. As a key member of our marketing team, you will be responsible for creating and executing effective marketing campaigns that engage our B2B target audience and drive sales.Key Responsibilities:Develop and implement...
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Marketing Communications Specialist
2 weeks ago
Houston, Texas, United States ClearpointCo. Full timeJob Title: Marketing Communications SpecialistClearpointCo. is seeking a highly skilled Marketing Communications Specialist to join our team. As a key member of our marketing team, you will be responsible for creating effective marketing campaigns that engage our B2B target audience and drive sales.Key Responsibilities:Develop and execute marketing...
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Sales Associate
1 month ago
Houston, Texas, United States OnCue Marketing, LLC Full timeJob SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at OnCue Marketing, LLC. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and achieving sales and profit goals.Key Responsibilities:Customer Service: Greet customers...
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Senior Marketing Strategist
3 days ago
Houston, Texas, United States Insperity Full timeJob DescriptionAt Insperity, we're seeking a highly skilled Senior Specialist, Digital Marketing Activation to join our team. This role is responsible for driving the alignment of various marketing groups, including events, digital, account-based, demand, customer, and field marketing, around a shared strategy and adaptive program plan.Key...
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Sales Associate
4 weeks ago
Houston, Texas, United States OnCue Marketing, LLC Full timeJob SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at OnCue Marketing, LLC. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and achieving sales and profit goals.Key Responsibilities:Customer Service: Greet customers...
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Senior Marketing CRM Strategist
3 weeks ago
Houston, Texas, United States Mattress Firm Full timeJob Summary:The Senior Marketing CRM Specialist is a key role in Mattress Firm's marketing team, responsible for developing and executing email marketing strategies to drive customer engagement and support the company's marketing objectives.Key Responsibilities:Develop and optimize promotional email campaigns to drive customer engagement and increase...
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Customer Experience Specialist II
7 days ago
Houston, Texas, United States ENGIE North America Inc. Full time{"title": "Customer Experience Specialist II", "description": "Job SummaryWe are seeking a highly skilled Customer Experience Specialist II to join our team at ENGIE North America Inc. This role is responsible for analyzing and resolving complex customer complaints, providing brokerage support, and identifying system issues or process gaps impacting the...