Senior Marketing Director, Customer Experience

3 weeks ago


Houston, Texas, United States Agilent Technologies Full time
Job Description

The Senior Marketing Director, Customer Experience will lead the development and implementation of a comprehensive customer-focused marketing strategy for Agilent Technologies. This role will be responsible for managing global segment marketing teams in Biopharma, Applied Markets, Clinical, and Life Science Research, as well as the global Customer Experience function.

Key Responsibilities:
  • Develop and execute a customer-centric marketing strategy that drives business growth and customer satisfaction
  • Lead cross-functional teams to identify and address unmet customer needs
  • Collaborate with sales, marketing, and strategy teams to develop and implement market and customer segmentation frameworks
  • Develop and maintain strong stakeholder partnerships and external vendor and agency relationships
  • Drive organizational change and transformation to embed a customer-first mindset across the enterprise
Requirements:
  • 15+ years of experience in sales and/or marketing, with 10+ years of experience as a first/second-level manager
  • Demonstrated management and leadership skills at the global level, with experience in implementing organizational strategies, projects, technologies, and processes
  • Proven ability to collaborate effectively throughout all hierarchical levels in an international, matrixed business environment
  • Excellent written and oral communication skills, with the ability to develop and maintain strong stakeholder partnerships and external vendor and agency relationships
What We Offer:
  • A competitive salary range of $205,280.00-$378,485.00 per year, plus eligibility for bonus, stock, and benefits
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off
  • The opportunity to work with a global leader in the life sciences industry and contribute to the development of innovative solutions that improve human health


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