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Client Service Representative

2 months ago

Naples Florida, United States Ideal Image Development Corporation Full time
About the Role

We are seeking a highly skilled and customer-focused Client Coordinator to join our team at Ideal Image Development Corporation. As a Client Coordinator, you will play a vital role in ensuring that our clients receive exceptional service and support throughout their experience with our company.

Key Responsibilities
  • Client Experience:
    • Provide a warm and welcoming experience for clients and visitors to our clinic
    • Manage multiple client priorities, including troubleshooting calls, schedules, and clinic operational activities
    • Offer world-class customer service to establish and maintain relationships with clients and ensure overall satisfaction
    • Manage treatment book schedules, assist clients with scheduling needs, and optimize schedules
    • Assist clients with check-in and check-out, including payment management
    • Provide clinic tours to new clients and actively recommend, promote, educate, and sell medical aesthetic services and products
  • Clinic Operations:
    • Verify client information, medical history, and confirm purpose of visit in accordance with protocols
    • Chaperone services as needed
    • Maintain cleanliness of the clinic, including treatment rooms, stocking, and inventory management
    • Assist with inventory intake and recordkeeping, ordering supplies, and maintaining HIPAA-protected records
    • Adhere to professional standards, policies, and procedures, as well as federal, state, and local requirements
    • Maintain professional and collaborative relationships with clients, leadership, and sales teams to achieve company goals and personal performance goals
Requirements
  • High School Diploma or equivalent
  • 1+ years of sales and/or customer service experience in a retail, restaurant, or related in-person environment
  • Working knowledge of business tools, including MS Office Suite, phone systems, Point of Sale systems, and CRM
  • Proven track record of creating excellent customer experiences
  • Ability to multitask and prioritize client experience and clinic operational duties
  • Ability to operate with a high degree of integrity and confidentiality with sensitive, customer health-related information
  • Ability to gain a working knowledge of products and services to assist with client questions
  • Rapid learner with the ability to grasp concepts and protocol
  • Maintaining a professional appearance and demeanor at all times
  • Ability to work in a dynamic, fast-paced environment and keep up with a high volume of activity and continuous growth/change
  • Clear and engaging communication skills, including effective written and oral communication