Test Creation Administration Manager

1 month ago

Princeton, New Jersey, United States ETS Full time
About ETS

For over a century, ETS has been a leader in the education sector, amplifying its products and services through rigorous research and a commitment to the power of learning. Our mission is to advance quality and equity in education, and we achieve this through trusted assessments, pioneering research, and innovative learning solutions that empower learners worldwide.

Our portfolio of trusted measures includes TOEFL, TOEIC, GRE, and Praxis. We continuously explore new frontiers in learning and measurement, driving innovation and development of new methods and tools. Our research informs important dialogue with education policymakers and sheds light on critical issues and potential solutions, ultimately contributing to a world where all learners can improve their lives through education.

With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.

Position Summary

The Manager, Test Creation Administration, is responsible for overseeing a team of test creation administrators who perform complex technical duties in support of test creation and Assessment Specialist staff. This role involves coordinating the assessment support process, ensuring the accuracy and quality of assessment support, and collaborating across Assessment Operations to meet organizational goals.

Responsibilities
  • Lead, mentor, and manage a team of test creation administrators.
  • Conduct regular team meetings to review progress, discuss challenges, and strategize on upcoming projects.
  • Develop and implement training programs to enhance the skills of the team members.
  • Direct the work of the test creation administration staff, ensuring efficiency through the effective utilization of assigned resources, revising procedures, and devising alternative methods to improve workflow.
  • Assist in budget preparation or other business process analysis, reporting, and control activities.
  • Oversee the authoring and editing of test items in the item bank system(s).
  • Oversee the process for assembling tests or pools of items using the test assembly system.
  • Accountable for the evaluation of item pools in light of test specifications and oversee the management, implementation, and coordination of related aspects of the test development process such as inventory and workflow management.
  • Work closely with Assessment Specialist leadership, subject matter experts, and other stakeholders to align assessments with educational or organizational goals.
  • In partnership with Assessment Specialist leadership, determine planning and implementation of the test development schedule and communicate scheduling, budget, and workload issues to process specialist and resource/financial analysts.
  • Partner with Assessment Specialist leadership to address and resolve any issues related to test quality and reliability.
  • Represent the test creation team in cross-departmental meetings and projects.
  • Advise Assessment Operations staff on technical support assistance and when to escalate issues.
  • Implement and maintain new processes and/or process improvements to achieve shorter cycle time, create efficiencies, reduced costs, greater customer satisfaction, and quality maintenance.
  • Encourage innovation and the adoption of new technologies and methodologies such as bots and automations.
  • Adhere to ethical standards and comply with the laws and regulations applicable to your job function.

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