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Customer Experience Representative

2 months ago

Casper, Wyoming, United States Farm Credit Council Full time
About the Role

Farm Credit Council is a leading agricultural lender, and we're seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist.

Key Responsibilities
  • Customer Service
    • Provide exceptional customer service through phone, in-person, and digital channels.
    • Respond to customer inquiries and resolve issues in a timely and professional manner.
    • Collaborate with teammates to ensure seamless customer experience.
  • Monetary Activities
    • Process monetary transactions, including payments and wire transfers.
    • Verify customer information and ensure accurate documentation.
    • Address customer inquiries related to payments, interest, and account changes.
  • Loan Application and Letter of Credit Processing
    • Coordinate new loan applications from submission to obtaining signatures.
    • Enter applications into appropriate systems and work with officers to gather necessary documentation.
    • Verify customer-provided financials and contact customers regarding renewal status.
  • Office Operations
    • Manage office supplies, coordinate loan file record retention, and provide administrative support to team leaders and teammates.
    • Validate vendor identification and work orders, and coordinate facility service requests.
    • Manage pooled vehicles by scheduling maintenance and repairs.
Requirements
  • Education
    • Associate's Degree in Business, Finance, or related majors, or equivalent work experience.
  • Experience
    • A minimum of two years' customer service experience or equivalent work experience.
  • Certification and Technical Requirements
    • Proficient in Windows environment using Microsoft Word, Excel, Internet Explorer, and Outlook.