Senior Field Service Engineer

2 weeks ago

Chandler, Arizona, United States ASM Company Full time
Job Title: Senior Field Service Engineer

ASM Company is seeking a highly skilled Senior Field Service Engineer to join our team at a customer site in Chandler, AZ. This role requires domestic and international travel of at least 25%.

Job Summary:

We are looking for a talented and enthusiastic individual to perform installations, preventative maintenance, and remedial repair maintenance on complex electronic/electro-mechanical semiconductor capital equipment at our global customer locations.

Key Responsibilities:
  • Perform installations, preventative maintenance, and remedial repair maintenance on complex electronic/electro-mechanical semiconductor capital equipment.
  • Create and maintain a high level of customer delight through advanced customer service skills.
  • Develop action plans for problem resolution and present to internal and external customers.
  • Develop improvements for processes, hardware, and software for continuous improvement of ASM equipment/business operations.
  • Coach/mentor lower-level FSEs to higher-level skill sets.
  • Assist in customer escalations and manage beta-site projects.
Requirements:
  • Associate or Bachelor's degree from an accredited college in electrical engineering/electronics technology or Associates degree in electronics/electro-mechanical with up to 5 years of semiconductor fabrication maintenance experience in ALD, PECVD, EPI, or Diffusion.
  • Ability to travel of at least 25% for both domestic and international locations.
  • 5+ years field service/customer support background and/or 5+ years manufacturing experience in final assembly or test of semiconductor capital equipment.
  • Knowledge in any or all of the following areas is a plus: wafer fab, closed-loop gas and vacuum control, RG-induced plasma, electro-pneumatic controls, microprocessor-based controllers, robotics, basic concepts of software, toxic and/or flammable gases and acids.
  • Basic troubleshooting techniques in repairing complex microprocessor-controlled electromechanical systems.
  • Safety mentality.
  • Ability to work with hand tools.
  • Working knowledge of Oscilloscope's and DVM's.
  • Strong positive attitude with excellent customer service skills.
  • Clear and concise (English) verbal and written communications.
  • Knowledge of structured problem-solving techniques.
  • MS Office knowledge.
  • Ability to work in a team environment, independently, and/or with limited supervision.
  • Be able to interpret electronic/electro-mechanical schematics and drawings.
  • Maintain strong organizational and leadership skills.
  • Ability to handle multiple tasks.

At ASM Company, we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what makes us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients - and to make a meaningful difference in society.

So, if you are a motivated and skilled individual who is passionate about delivering exceptional customer service and maintaining complex electronic/electro-mechanical systems, we encourage you to apply today. To learn more about ASM Company, find us at https://www.asm.com and on LinkedIn, Facebook, Instagram, and YouTube.

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