Nurse Care Specialist, After-Hours Field Service
2 days ago
At Chapters Health System, we are committed to delivering exceptional patient care and service in our communities every day. Our employees make all the difference in our success.
Job OverviewWe are seeking a skilled Nurse Care Specialist to provide after-hours field visits to patients, families, and community partners. This role involves establishing and maintaining positive relationships with team members, patients/families, and referral resources.
Responsibilities- Makes after-hours visits to patients in their homes, assisted living facilities, nursing homes, or hospitals, providing compassionate customer service to patients and families.
- Assesses patient/family needs and identifies immediate requirements, implementing appropriate nursing interventions by phone and/or during visit.
- Provides direct care to patients and families as part of the Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical, and biological components, and relevant nursing intervention and follow-up.
- Prioritizes, consults, refers, and collaborates with other professionals to promote quality and continuity of patient/family care.
- Educates patient, family, caregivers, and other healthcare professionals about disease processes, palliative interventions, care giving, dying processes, and safety practices.
- Reports changes in the patient's condition to appropriate IDG members or other healthcare professionals.
- Attends patient deaths, prepares bodies for transport, oversees medication disposal, and provides bereavement support.
To be successful in this role, you will need:
- A current RN license in the state where you will be working.
- Minimum one year of nursing experience; hospice or hospital experience is preferred.
- Previous experience working with an EMR/EHR system.
- Ability to effectively communicate in English (verbal and written); bilingual in Spanish is preferred.
- Mobile driver with a valid driver's license and automobile insurance per company policy.
- Reliable transportation to meet patient needs.
- Excellent critical decision-making and problem-solving skills.
- Excellent clinical and assessment skills.
- Ability to use equipment with visual and auditory mechanisms.
- Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines.
- Ability to handle stressful situations professionally and calmly with exceptional customer service.
- Strong patient service skills.
- Information-seeking/probing skills.
- Accurate knowledge transfer.
- Listening, understanding, and responding.
The estimated annual salary for this role is $85,000-$110,000, depending on experience and location.
Work EnvironmentThis position requires working in a fast-paced environment, utilizing interpersonal skills during patient visits. You must be able to navigate the emotional stress of working with and caring for terminally ill patients and their families.
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