Medical Care Coordinator

6 days ago

Temple Terrace, Florida, United States Chapters Health System Full time

Job Overview

Chapters Health System is seeking a dedicated Care Advisor Nurse to join our team. As a key member of our interdisciplinary group, you will provide compassionate care to patients and families in their homes, assisted living facilities, nursing homes, or hospitals.

About the Role

This challenging yet rewarding position requires strong clinical skills, excellent communication abilities, and a commitment to delivering exceptional patient care. You will work closely with healthcare professionals to develop and implement personalized care plans, ensuring the best possible outcomes for our patients.

Responsibilities

  • Makes after-hours visits to patients in their homes, assisted living facilities, nursing homes, or hospitals, providing compassionate customer service.
  • Assesses patient/family needs and identifies immediate requirements, implementing appropriate nursing interventions via phone or during visits.
  • Provides direct care to patients and families as part of the Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical, and biological components, and suitable nursing intervention and follow-up.
  • Demonstrates clinical expertise in case management, application of company policy and procedure, physical assessment, intravenous therapies, pain medication titration, symptom management, and patient/family relationships.
  • Prioritizes, consults, refers, and collaborates with other professionals to promote quality and continuity of patient/family care.
  • Educates patients, family members, caregivers, and other healthcare professionals about disease processes, decline, palliative interventions, caregiving, dying processes, and safety practices.
  • Reports changes in patient condition to relevant IDG members or other healthcare professionals.
  • Attends patient deaths, prepares bodies for transport, oversees disposal of medications, and provides bereavement support.
  • Completes documentation according to policy and procedure.
  • Performs other duties as assigned.

Requirements

  • Current license as RN in the state where the employee will be working.
  • Minimum one (1) year nursing experience; hospice or hospital experience preferred.
  • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system.
  • Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred.
  • Mobile Driver - Valid driver's license and automobile insurance per Company policy.
  • Reliable transportation to meet patients' needs.
  • Excellent critical decision-making and problem-solving skills.
  • Excellent clinical and assessment skills.
  • Ability to use equipment with visual and auditory mechanisms.
  • Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines.
  • Ability to effectively handle stressful situations professionally and calmly with exceptional customer service.
  • Strong patient service skills.
  • Information-seeking / probing skills.
  • Accurate knowledge transfer.
  • Listening, understanding, and responding.
  • Able to navigate in a fast-paced environment utilizing interpersonal skills during patient visits.
  • Ability to work in a cooperative team environment.
  • Able to exhibit a sense of urgency in daily work activities.
  • Skilled in computer operations; proficiency in MS Office software applications, on-line research, and proven data entry and navigation skills.
  • Available to work shifts to accommodate extended hours of operation as scheduled.
  • Ability to perform sedentary work with frequent interruptions.
  • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families.
  • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodations.
  • Active BLS for healthcare professionals from the American Heart Association or Red Cross. Employees hired prior to 12/31/2022 must obtain certificate prior to 10/1/2023.

Salary Information

The estimated salary range for this role is $80,000-$120,000 per annum, depending on experience and qualifications.

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