Senior IT Infrastructure Manager

2 weeks ago


Mequon, Wisconsin, United States Virtual Full time

Job Overview

We are seeking a highly skilled Senior Systems Administrator to join our team at Virtual in Port Washington, WI. As a key member of our support team, you will be responsible for providing day-to-day technical support for multiple clients' IT environments.

This is a contract to hire position in a hybrid work environment. You will use your strong technical skills and excellent communication abilities to resolve tickets, patching, escalations, troubleshooting, PC deployments, etc. This includes resolving a wide range of tickets, i.e., server, application, network, laptops/desktops, configuration of Windows Active Directory, Group Policy, file and print services.

Key Responsibilities

  • Serve as a technical focal point for other System Administrators by either resolving or assisting them with difficult technology incidents.
  • Eliminate recurring issues through root cause analysis and remediation.
  • Resolve a wide range of tickets, including server, application, network, laptops/desktops, configuration of Windows Active Directory, Group Policy, file and print services.

Requirements and Qualifications

To succeed in this role, you will need:

  • Solid level of critical thinking, root cause analysis and problem-solving skills with commonly used concepts, practices, procedures, and tools used in supporting and maintaining Windows based solutions.
  • Excellent communication and customer service skills with the ability to work with minimal supervision in a fast-pace environment.
  • A minimum 5+ years IT experience with IT administration and support experience with windows administration and management of servers, O365, One Drive, Azure, Active Directory, DHCP, DNS, Group Policy, and RDS.

About the Position

This is a full-time position offering a competitive salary of $95,000 - $110,000 per year, depending on experience.

About Us

Virtual is a leading provider of IT services in the region. We pride ourselves on delivering exceptional service to our clients and fostering a collaborative and supportive work environment for our employees.



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