Implementation Specialist

5 days ago


Salisbury, Maryland, United States Peapod Digital Labs Full time
About the Role

We are seeking a highly skilled Implementation Specialist to join our team at Peapod Digital Labs. As an Implementation Specialist, you will play a critical role in organizing and implementing e-commerce operations across our brands, ensuring efficient operations and excellent customer service.

Key Responsibilities
  • Manage the implementation of new processes and enhancements in e-commerce fulfillment across our brands.
  • Find, implement, source, and customize new MHE solutions to improve productivity and drive associate satisfaction.
  • Provide documentation and knowledge to brand representatives to ensure associates are well-trained on current processes.
  • Lead large complex projects throughout the AD network, providing subject matter expertise.
  • Collaborate with development teams to deliver innovative solutions.
  • Identify and communicate risks for individual initiatives and create tools for risk mitigation, tracking, and execution.
  • Contribute to building an Implementation & Integration department that demonstrates partnership behaviors and develops industry-leading expertise.
Requirements
  • Bachelor's degree or relevant work experience.
  • 4+ years' experience in retail operations.
  • Experience with IT system development and enhancements.
  • Hands-on knowledge of store/e-commerce fulfillment processes and systems.
  • Strong business acumen.
Preferred Qualifications
  • Strong operational knowledge of the retail environment.
  • Problem root causing and solving.
  • Working independently in regional retail operations or support.
  • Detail driven and highly responsive.
  • Self-motivated and independent thinker.
About Us

Ahold Delhaize USA is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. When considered together, the companies of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation, serving millions of omnichannel customers each week.



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