Customer Service and Technical Support Specialist
6 days ago
We are seeking a highly skilled and detail-oriented National Field Support Specialist to join our Field Operations team at Spectrum. As a key member of our team, you will play a critical role in providing technical support and assistance to our Field Technicians, ensuring that our customers receive exceptional service and support.
Key Responsibilities:
- Provide technical support and assistance to Field Technicians, resolving complex technical issues and ensuring timely resolution of customer complaints.
- Utilize a range of computer programs and tools to complete provisioning, device configuration, troubleshooting, and signal measurements.
- Collaborate with Field Technicians to resolve telephone, cable, and Internet issues for customers, ensuring that all issues are resolved efficiently and effectively.
- Develop and maintain strong relationships with Field Technicians, providing guidance and support to ensure that they have the necessary tools and resources to perform their jobs effectively.
Requirements:
- High School Diploma or equivalent required.
- Technical skills: MS Office and computer savvy.
- Skills: Communication, dependability, multi-tasking, and customer service.
- Abilities: Problem-solving, critical thinking, willingness to learn, tech savvy.
Preferred Qualifications:
- College Coursework or equivalent experience in technical background.
- 2+ years of telecommunications, call center, or high-speed data, video, or voice experience.
What We Offer:
- Learning Culture: We invest in your learning through 160+ hours of training, hands-on experience, and mentoring to advance your skills.
- Dynamic Growth: We invest in your learning, and provide paid training and opportunities to move up and around the company.
- Competitive Pay: Generous starting pay.
- Total Rewards: See all the ways we invest in you—at work and in life.
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