Customer Service and Technical Support Specialist

6 days ago


Town and Country, Missouri, United States Spectrum Full time
Job Overview

We are seeking a highly skilled and detail-oriented National Field Support Specialist to join our Field Operations team at Spectrum. As a key member of our team, you will play a critical role in providing technical support and assistance to our Field Technicians, ensuring that our customers receive exceptional service and support.

Key Responsibilities:

  • Provide technical support and assistance to Field Technicians, resolving complex technical issues and ensuring timely resolution of customer complaints.
  • Utilize a range of computer programs and tools to complete provisioning, device configuration, troubleshooting, and signal measurements.
  • Collaborate with Field Technicians to resolve telephone, cable, and Internet issues for customers, ensuring that all issues are resolved efficiently and effectively.
  • Develop and maintain strong relationships with Field Technicians, providing guidance and support to ensure that they have the necessary tools and resources to perform their jobs effectively.

Requirements:

  • High School Diploma or equivalent required.
  • Technical skills: MS Office and computer savvy.
  • Skills: Communication, dependability, multi-tasking, and customer service.
  • Abilities: Problem-solving, critical thinking, willingness to learn, tech savvy.

Preferred Qualifications:

  • College Coursework or equivalent experience in technical background.
  • 2+ years of telecommunications, call center, or high-speed data, video, or voice experience.

What We Offer:

  • Learning Culture: We invest in your learning through 160+ hours of training, hands-on experience, and mentoring to advance your skills.
  • Dynamic Growth: We invest in your learning, and provide paid training and opportunities to move up and around the company.
  • Competitive Pay: Generous starting pay.
  • Total Rewards: See all the ways we invest in you—at work and in life.


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