Financial Services Representative

4 weeks ago


Alma, Michigan, United States Mercantile Bank Full time
Job Overview

Mercantile Bank is seeking a skilled Personal Banker to provide exceptional customer experiences and build long-term customer relationships. As a Personal Banker, you will be responsible for understanding the unique needs of each customer and providing banking solutions that meet their needs.


Key Responsibilities
  • Provide exceptional customer service and build long-term customer relationships
  • Understand the unique needs of each customer and provide banking solutions that meet their needs
  • Stay informed of changes in banking products and services and share this information with customers and team members
  • Work collaboratively with the team to ensure all operational procedures, transactions, and audits are completed accurately and on time
  • Meet and refer business to banking partners in Mortgage, Commercial, and Treasury

Requirements and Qualifications
  • Bachelor's degree or 2 years of related experience or an equivalent combination of education and experience
  • Proven experience with needs-based selling and providing exceptional customer service
  • Excellent problem-solving skills
  • Experience working in Retail Banking is preferred

Work Schedule

On average, this position works banking hours Monday - Friday, 8:30 am - 5:30 pm. Some Saturdays will be required from 8:30 am - 12:30 pm. Community activities may require evening and weekend hours. Day travel is required for meetings and training.


Mercantile Bank is an equal opportunity employer and welcomes diversity in the workplace. We believe that embracing human diversity makes us a better bank and a better place to work.



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