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Customer Service Representative

2 months ago

Leesburg, Florida, United States City of Leesburg, FL Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at the City of Leesburg, FL. As a key member of our Customer Service Department, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience.

Key Responsibilities
  • Customer Service: Provide timely and effective responses to customer inquiries, resolve issues, and ensure customer satisfaction.
  • Account Management: Manage customer accounts, process utility service requests, and maintain accurate records.
  • Communication: Develop and maintain effective communication with customers, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Analyze and resolve complex customer issues, using sound judgment and problem-solving skills.
  • Team Collaboration: Work collaboratively with colleagues to achieve departmental goals and objectives.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Minimum of two years of customer service experience in a public or business administration setting.
  • Skills: Excellent communication and problem-solving skills, proficiency in Microsoft Office applications, and experience with cash handling.
Benefits
  • Health Insurance: Comprehensive health insurance plan available after 90 days of employment.
  • Dental Insurance: Dental insurance plan available after 90 days of employment.
  • Vision Insurance: Vision insurance plan available after 90 days of employment.
  • Employee Wellness Center: Free access to on-site health risk assessments, doctor appointments, and basic lab work.
  • Retirement Plan: Non-contributory defined contribution pension plan available.
  • Life Insurance: $50,000 life insurance policy available.
  • Bereavement Leave: 24 hours of leave with pay.
  • Holidays: 11 paid holidays.
  • PTO Sell Back Program: Eligible to sell PTO time back to the City.
  • Computer Purchase: Financing available for approved computer systems.
  • Fitness Programs: 50% payment of monthly fitness center fees.
  • Safety Shoes: Up to $150 per year for approved safety shoes/boots.