Technical Support Specialist

2 weeks ago


Cerritos, California, United States Bergen Logistics Full time
Job Overview

The successful applicant will possess the following qualifications: Deliver technical assistance, software setup, and upkeep, as well as expertise in networking, cabling, switching, routing, and camera installation.

Key Responsibilities

  • Assess system capabilities by evaluating the compatibility of new applications with current systems.
  • Achieve computing objectives by collecting relevant information; analyzing and assessing alternatives; proposing actionable solutions.
  • Enhance existing applications by reviewing goals and specifications; assessing suggested modifications; recommending adjustments; implementing changes.
  • Optimize hardware and software utilization by instructing users; clarifying guidelines; addressing inquiries.
  • Ensure system functionality by testing computer components.
  • Create user manuals by drafting operational guidelines.
  • Install and set up new technologies for organizational use, including hardware, operating systems, and applications.
  • Conduct diagnostics on malfunctioning hardware or software, replacing damaged or defective components as necessary.
  • Establish profiles, emails, and issue access credentials for new staff, while assisting with all password-related inquiries.
  • Perform electrical safety assessments on all systems.
  • Manage, replace, and/or relocate network cabling, including terminations.

Qualifications

  • A minimum of 1 year of experience in IT Helpdesk support.
  • A formal education, degree, or certification in Information Technology, Computer Science, or a related field is mandatory.
  • Certifications such as A+, Network+, Cisco, etc., are advantageous.
  • Bilingual proficiency in English and Spanish is beneficial.
  • Adherence to Bergen's Collaborative Work Principles, which include: commitment to People Development, fostering a Safe Environment, treating others with Respect, teamwork, Trust in colleagues, Passion for our work and clients, effective Communication skills, and high Accountability for oneself and others.

Compensation and Benefits

  • Expected pay range is $25/hr - $35/hr.
  • 4% matching on 401K after one year of service.
  • Comprehensive medical, vision, dental, and FSA benefits available.
  • Tuition reimbursement for relevant coursework.
  • Paid time off and holiday compensation.
  • Employee recognition bonus for outstanding performance.


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