Retail Operations Manager

3 days ago


Tampa, Florida, United States Sweetheart Ice Cream Full time
Job Overview

Sweetheart Ice Cream is seeking a dynamic professional to oversee and manage our route sales and delivery operations. This role involves working strategically with District Leadership and a team of route sales associates.


Main Responsibilities:
  • Sales Management: Supervise and support a team of route sales associates to meet sales goals and maintain a high standard of customer service in the retail environment.
  • Team Leadership: Lead, coach, and motivate sales associates to ensure the highest levels of performance, customer satisfaction, and adherence to company policies and procedures.
  • Customer Service: Assist customers in addressing inquiries, resolving complaints, and offering product recommendations to drive sales and enhance customer satisfaction.
  • Driver Supervision: Assist in coaching a team of route sales associates responsible for delivering retail products to customers, ensuring that deliveries are made on time and in good condition.

Required Skills and Qualifications:
  • A high school diploma or equivalent; an associate's degree or higher in Retail Management, Business, or a related field is preferred.
  • A minimum of 3 years of experience in retail sales or delivery operations, with at least 1 year in a Direct Store Delivery supervisory or leadership role.
  • Strong leadership and team management skills, with the ability to motivate and guide both route sales associates and drivers.
  • Excellent customer service and communication skills, with the ability to engage customers and address their concerns effectively.

Why Work with Us?

We offer a competitive salary and benefits package, opportunities for career growth and professional development, a supportive and dynamic work environment, and the chance to make an impact by delivering excellent customer service and leading a dedicated team.



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