Field Research Manager
5 days ago
At NBCUniversal, we're committed to creating unforgettable experiences for our guests. As a Manager of Field Research, you'll play a key role in helping us achieve this goal by collecting and analyzing data to inform our business decisions.
Job SummaryWe're seeking a highly skilled and experienced Manager of Field Research to join our team at Universal Studios Hollywood. In this role, you'll be responsible for supervising and developing a team of field interviewers, monitoring and enhancing data quality, and coordinating the successful day-to-day execution of research projects.
Key Responsibilities- Supervise and develop a team of field interviewers to ensure they have the skills and knowledge needed to collect high-quality data.
- Monitor and enhance data quality to ensure that our research projects are accurate and reliable.
- Coordinate the day-to-day execution of research projects, including scheduling, data collection, and data analysis.
- Work closely with senior field leadership to develop and implement research strategies that meet business objectives.
- Collaborate with cross-functional teams to ensure that research findings are integrated into business decisions.
- Bachelor's degree in Marketing Research, Business Administration, or Social Science field.
- 8 years of supervisory experience, preferably in a theme park and/or market research context.
- Demonstrated ability to lead or supervise teams of 10 or more and manage stressful and unexpected situations.
- Solution-based orientation and ability to critically analyze and resolve issues in real time.
- Ability to provide development, coaching, and constructive feedback using multiple modalities to respond to and accommodate diverse learning and feedback styles.
- Demonstrated experience conducting structured surveys, recruiting participants, screening subjects, or other relevant research activities.
- Strong interpersonal communication skills, with experience approaching and engaging strangers a plus.
- Ability to engage with and manage the needs of multiple stakeholders, build rapport, deescalate situations, and conduct oneself professionally.
- Demonstrated ability to strictly adhere to protocols and guidelines and to observe and document behaviors of a team.
- Strong organizational and time management skills.
- Integrity, honesty, and a commitment to the quality, reliability, and confidentiality of data.
- Flexibility to shift between tasks, manage multiple tasks.
- Ability to accurately and legibly document information.
- Proficiency operating tablets, laptops, smart phones, and iPads; experience/knowledge using Qualtrics a plus.
- Proficiency using Microsoft Suite (Word, Excel, and Outlook).
- Proficiency reading, typing, speaking, and understanding English.
NBCUniversal offers a competitive salary range of $80,000-$110,000 (bonus eligible) and a comprehensive benefits package, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.
This position is eligible for company-sponsored benefits and is required to be performed full-time from an NBCUniversal-designated worksite.
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