Field Research Manager

5 days ago


Los Angeles, California, United States NBCUniversal Full time
Job Title: Manager Field Research

At NBCUniversal, we're committed to creating unforgettable experiences for our guests. As a Manager of Field Research, you'll play a key role in helping us achieve this goal by collecting and analyzing data to inform our business decisions.

Job Summary

We're seeking a highly skilled and experienced Manager of Field Research to join our team at Universal Studios Hollywood. In this role, you'll be responsible for supervising and developing a team of field interviewers, monitoring and enhancing data quality, and coordinating the successful day-to-day execution of research projects.

Key Responsibilities
  • Supervise and develop a team of field interviewers to ensure they have the skills and knowledge needed to collect high-quality data.
  • Monitor and enhance data quality to ensure that our research projects are accurate and reliable.
  • Coordinate the day-to-day execution of research projects, including scheduling, data collection, and data analysis.
  • Work closely with senior field leadership to develop and implement research strategies that meet business objectives.
  • Collaborate with cross-functional teams to ensure that research findings are integrated into business decisions.
Requirements
  • Bachelor's degree in Marketing Research, Business Administration, or Social Science field.
  • 8 years of supervisory experience, preferably in a theme park and/or market research context.
  • Demonstrated ability to lead or supervise teams of 10 or more and manage stressful and unexpected situations.
  • Solution-based orientation and ability to critically analyze and resolve issues in real time.
  • Ability to provide development, coaching, and constructive feedback using multiple modalities to respond to and accommodate diverse learning and feedback styles.
  • Demonstrated experience conducting structured surveys, recruiting participants, screening subjects, or other relevant research activities.
  • Strong interpersonal communication skills, with experience approaching and engaging strangers a plus.
  • Ability to engage with and manage the needs of multiple stakeholders, build rapport, deescalate situations, and conduct oneself professionally.
  • Demonstrated ability to strictly adhere to protocols and guidelines and to observe and document behaviors of a team.
  • Strong organizational and time management skills.
  • Integrity, honesty, and a commitment to the quality, reliability, and confidentiality of data.
  • Flexibility to shift between tasks, manage multiple tasks.
  • Ability to accurately and legibly document information.
  • Proficiency operating tablets, laptops, smart phones, and iPads; experience/knowledge using Qualtrics a plus.
  • Proficiency using Microsoft Suite (Word, Excel, and Outlook).
  • Proficiency reading, typing, speaking, and understanding English.
What We Offer

NBCUniversal offers a competitive salary range of $80,000-$110,000 (bonus eligible) and a comprehensive benefits package, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.

This position is eligible for company-sponsored benefits and is required to be performed full-time from an NBCUniversal-designated worksite.



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