Luxury Sales Associate

1 week ago

New York, New York, United States Brilliant Earth Full time
About the Role

We are seeking a highly skilled Luxury Sales Associate to join our team at Brilliant Earth. As a Luxury Sales Associate, you will be responsible for providing exceptional customer experiences, guiding customers through the sales process, and meeting sales targets.

Key Responsibilities
  • Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions.
  • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets.
  • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
  • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
  • Call customers to confirm showroom appointments and answer any pre-appointment questions.
  • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
  • Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
What We Offer
  • Competitive compensation and a robust benefits package.
  • A culture of innovation, collaboration, and diversity.
  • Opportunities for career growth and professional development.
  • A diverse and mission-minded team.
  • Quarterly bonuses for achieving sales targets, plus additional bonuses for exceeding goals and monthly bonuses for top sales reps.
  • Access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling.
  • Giving back and volunteer opportunities.
  • Insurance, including medical, dental, and vision insurance, as well as 401k match and paid time off.
How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional sales experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our team at Brilliant Earth.

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