Baggage Service Office Representative

1 week ago


Baltimore, Maryland, United States PrimeFlight Aviation Services Full time
Job Summary

We are seeking a highly motivated and detail-oriented Baggage Service Office Representative to join our team at PrimeFlight Aviation Services. As a key member of our airport operations team, you will be responsible for ensuring the smooth handling of baggage claims and providing exceptional customer service to our passengers.

Key Responsibilities:

  • Handle passenger inquiries and concerns regarding baggage claims
  • Maintain accurate records of baggage handling incidents and resolutions
  • Coordinate with airlines and baggage handling teams for luggage tracking
  • Provide excellent customer service in resolving baggage issues
  • Work collaboratively with our team to ensure efficient processing of baggage claims

Requirements:

  • 1 year of customer service experience
  • Ability to read, write, speak, and understand the English language
  • Comfortable working with computers, mobile devices, and tablets
  • Ability to pass a drug screen
  • Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal)

What We Offer:

  • A competitive pay scale
  • A comprehensive benefits package, including 401(k) matching, dental insurance, health insurance, life insurance, and vision insurance
  • A positive and supportive work environment
  • Opportunities for career growth and professional development

About Us:

PrimeFlight Aviation Services is a leading provider of commercial services within the aviation industry. We are committed to delivering exceptional customer service and maintaining a positive working environment for our team members.


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