Retail Operations Manager

21 hours ago


Boardman, Oregon, United States Chico's Full time
About the Role

As a Retail Operations Manager at Chico's, you will play a key role in promoting a customer and product-focused sales culture, ensuring exceptional customer experiences and maximum profitability.

Key Responsibilities
  • Analyze sales reports and KPIs to determine business needs and execute in-store business strategies.
  • Establish and communicate clear expectations, holding store teams accountable for achieving brand and performance standards.
  • Control payroll and supply budgets, perform operational activities such as scheduling and target shrink audits.
  • Ensure compliance with laws, loss prevention policies, and operating procedures, conduct associate training to reinforce proper controls.
  • Develop a high-performance culture, motivate sales teams to meet sales and productivity goals.
  • Train and coach store teams on product knowledge and selling techniques, promote an inclusive and collaborative approach to problem-solving.
  • Model and promote exceptional customer service, ensure prompt resolution of customer concerns and a fast and efficient register experience.
  • Assist in recruiting, hiring, and developing high-performing store teams, resolve human resources issues in a timely manner.
Qualifications
  • A High School diploma or equivalent.
  • At least 2 years of retail management experience, excellent communication and customer service skills.
  • The ability to learn or adapt to technology, strong organizational and leadership qualities, and knowledge of administrative aspects of store operations.

Estimated Salary: $60,000 - $80,000 per year



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