Branch Operations Specialist II

2 weeks ago

Riverhead, New York, United States Suffolk Credit Union Full time
About Us

Suffolk Credit Union is a team committed to empowering our members and building a stronger community. We treat every individual with dignity and respect, fostering a culture of transparency and integrity. Our mission is to make financial wellness accessible for everyone, offering guidance whether you're saving for the future, buying a home, or growing your business.

Why Work with Us?
  • We offer comprehensive health, dental, and vision plans, including disability and specialized insurances.
  • Our 401(k) plan includes employer matching, tuition reimbursement, and paid time off, including holidays, sick leave, and birthdays.
  • We provide employee wellness and assistance programs, as well as support for work-life balance.
  • Our flexible spending account is designed to support your lifestyle needs.
  • We offer discounts on loan rates, financial services, and opportunities to participate in community charity events.
  • We celebrate holiday luncheons, themed parties, and other employee engagement activities.

If you're a proactive, detail-oriented professional who thrives in a fast-paced, dynamic environment and is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Role Overview

The Branch Operations Specialist II (Senior Teller) will be responsible for overseeing and supporting the daily operations of bank branches, ensuring compliance with all procedures and governing regulations. This includes managing cash handling, balancing, vault transactions, and ensuring the accuracy and security of all monetary activities.

Key Responsibilities
  • Deliver excellent member service by addressing requests, complaints, and issues promptly and effectively.
  • Exhibit strong knowledge of Credit Union products and services, identifying opportunities for cross-sell, retention, and member acquisition.
  • Assist in daily cash handling, teller operations, and vault transactions, ensuring accuracy, security, and compliance.
  • Build strong relationships with members to enhance engagement and identify referral opportunities.
  • Accurately process member transactions while maintaining confidentiality and adherence to regulations.
  • Provide guidance and support to staff on Personal Banker tasks, such as account opening/closing, debit card servicing, and fraud claims.
  • Help with daily teller drawer reconciliation and vault operations while supporting ATM/ITM management and coordinating with cash vendors.
  • Offer assistance and mentorship to staff, help with audits, and ensure document retention and compliance are maintained.
  • Support the Contact Center with inbound calls during peak times, assist with Digital Banking inquiries, and participate in community events.
  • Contribute to team efforts to meet loan and service goals, ensuring compliance with Credit Union policies, as well as State and Federal regulations.
Essential Qualifications
  • A high school diploma or equivalency certification is required.
  • One (1) to two (2) years of teller experience and knowledge of the following equipment is required: Cash Recycler, CDM Machine, ATM, ITM, and card machine.
  • Bilingual is preferred.

We are an equal opportunity employer and prohibit discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.

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