Personal Banker II

Suffolk Credit Union is a team committed to empowering our members and building a stronger community. We treat every individual with dignity and respect, fostering a culture of transparency and integrity. Our mission is to make financial wellness accessible for everyone, offering guidance whether you're saving for the future, buying a home, or growing your business.

• We offer comprehensive health, dental, and vision plans, including disability and specialized insurances.
• Our generous 401(k) plan includes employer matching, tuition reimbursement, and paid time off, including holidays, sick leave, and birthdays.
• We provide employee wellness and assistance programs, along with support for work-life balance.
• Our flexible spending account is designed to support your lifestyle needs.
• We offer discounts on loan rates, financial services, and opportunities to participate in community charity events.
• We celebrate holiday luncheons, themed parties, and other employee engagement activities.

Our Personal Banker II's (Financial Services Representatives) are responsible for delivering exceptional service to both current and prospective Suffolk Credit Union members. In this role, they focus on building and enhancing relationships through strategies like acquisition, retention, and cross-selling within retail banking. Representatives also identify opportunities for referrals to areas such as consumer lending, commercial lending, mortgage lending, and wealth management.

• Deliver exceptional service to all current and prospective members.
• Educate members on Credit Union products, services, and benefits while identifying cross-sell opportunities.
• Resolve member requests, complaints, and issues in a timely and effective manner.
• Build and deepen relationships with members, generating referral opportunities.
• Accurately and efficiently process transactions while maintaining member confidentiality.
• Perform member research and outreach for sales and service purposes, ensuring follow-up for a positive experience.
• Complete new member onboarding and assist with account maintenance and fraud claims.
• Handle daily Personal Banker tasks, including wire transfers, account changes, and check processing.
• Support inbound call centers, digital banking services, and travel to branches as needed.
• Meet or exceed monthly loan goals ethically and in compliance with Credit Union policies and regulations.

Qualified candidates will have a high school diploma or equivalency certification. Two (2) years of customer service, preferably in a banking environment. Supervisory and cash handling experience preferred. Notary License required or to be obtained within three (3) months of hire. NMLS-ID (Mortgage Loan Originator) required and will be provided at time of hire if not already acquired. Bilingual preferred.

• Clear and articulate communication, both orally and in writing.
• Proficient in customer service and handling confidential information with discretion.
• Ability to work effectively with direct supervision and support branch goals.
• Intermediate mathematical skills with knowledge of loan processing procedures.
• Familiarity with credit union products, services, policies, and regulations.
• Understanding of relevant laws and regulations, including Truth in Lending, HMDA, ECOA, and others.

• Must be able to communicate effectively through speaking and hearing, with visual acuity for reporting and presenting information.
• Occasionally required to lift over 45 lbs., such as supply boxes.
• Occasionally works unusual hours, including Credit Union Days and call nights.
• Must be available to work a flexible schedule, including Saturdays.
• Occasionally required to travel up to 50 miles for business needs.

Suffolk Credit Union provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.

The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience, and other qualifications.