Family Medicine Office Representative

2 days ago


Rowley, Massachusetts, United States Mass General Brigham Full time
About Us

North Shore Physicians Group (NSPG) is a leader in innovative medical practices, committed to delivering exceptional patient care and experiences.

We strive to create a collaborative and supportive environment, where our team members can grow and thrive in their careers.

Job Summary

We are seeking a highly skilled and customer-focused Patient Service Representative to join our Family Medicine office team.

As a key member of our operations team, you will play a vital role in ensuring seamless patient experiences, from scheduling appointments to check-in and check-out processes.

Responsibilities
  • Schedule appointments and manage patient flow
  • Provide exceptional customer service, addressing patient inquiries and concerns
  • Collect co-payments and process pre-visit paperwork
  • Assist with check-out processes, including completing forms and scheduling follow-up appointments
  • Field incoming telephone calls and triage appropriately
  • Monitor waiting room activity and provide general support to practice leadership and clinicians
Qualifications

We are looking for a well-rounded customer service professional with strong communication skills and a passion for delivering exceptional patient experiences.

Previous experience in a community-based medical practice is preferred, as is Epic experience.

We are an equal opportunity employer, committed to creating a diverse and inclusive work environment.



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