RN Triage Clinic Specialist

2 days ago

Oak Ridge Tennessee, United States Covenant Health Full time
Job Summary

Covenant Health is seeking a skilled RN Triage Clinic Specialist to join our team. As a key member of our healthcare team, you will be responsible for organizing and coordinating the intake/admission/triage process, answering and processing calls, and communicating with patients and staff.

Responsibilities
  • Answer all calls and triage as needed, or receive referral inclusive of patient and insurance information based on provider contracts and staffing capacities.
  • Receive orders from MD as needed and communicate changes in patient assessment to MD and communicate additional orders to staff as appropriate.
  • Receives and organizes and processes faxed information as appropriate.
  • Documents all calls and interventions/actions in messaging systems or charts.
  • Conducts an initial telephone assessment of the patient using approved protocols and discusses recommended action with the patient/patient representative.
  • Receives and/or generates MD orders and communicates changes to all appropriate staff as needed.
  • Communicates within office(s) as needed.
  • Provides specific ICD-9 codes based on admitting/recertifying staff's communication of assessment findings, if applicable.
  • Maintains current knowledge of agency policies and procedures.
  • Accurately uses software(s) to create and document in clinical record, process, and retrieve information to meet patient needs.
  • Maintains current knowledge of compliance guidelines.
  • Submits and follows up timely with necessary information for obtaining authorization of services to be provided.
  • Adheres to all policies, procedures, objectives and quality assessment programs as well as safety, environmental and infection control standards in the performance of work duties.
  • Attends meetings as required and participates on committees as needed.
  • Performs other duties as assigned or requested.
Qualifications
  • Graduate of accredited school of nursing with diploma, ADN, BSN or MSN.
  • Minimum of three (3) years of medical office triage experience preferred.
  • Excellent Customer Service Skills required.
  • Experience with Basic Microsoft Office preferred.
  • Valid Tennessee Nursing license.

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