Healthcare Services Coordinator

2 weeks ago


Bakersfield, California, United States Dignity Health Full time
About the Role

We are seeking a highly skilled Member Services Representative to join our team at Dignity Health Management Services Organization (Dignity Health MSO). As a key member of our team, you will be responsible for providing exceptional customer service to our health plan members, employers, providers, and health plans.

Key Responsibilities
  • Answer incoming telephone calls from health plan members, employers, providers, and health plans
  • Assess the purpose of each call and provide accurate and timely information to callers, including complex issues
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • One or more years of experience working in a healthcare or related business environment, performing general office duties
  • Strong problem-solving skills to accurately assess and resolve complex caller issues
  • Knowledge of principles and processes for providing excellent customer service
Preferred Qualifications

Experience working in a managed care environment is preferred.

What We Offer

We offer a competitive hourly rate of $25.97 and a comprehensive benefits package, including a 401(k) retirement plan with a generous employer match, paid time off, and sick leave.

We are an equal opportunity/affirmative action employer and welcome applications from diverse candidates.


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