Crisis Response Team Member

6 days ago

Hanford, California, United States Kings View Corporation Full time

Company Overview

Kings View Corporation is a renowned nonprofit leader in providing behavioral health services to the underserved community. With a strong tradition of commitment, we focus on serving rural communities where health resources are often limited.

About the Job

We are currently seeking a driven Crisis Response Team Member to join our mission to provide compassionate services to those with limited resources. Our ideal candidate will have a passion to promote social justice and societal awareness, respect for human dignity, and lead with integrity while listening and responding to the community in need.

This role involves responding to incoming calls and chats/texts on various crisis and community support lines. The Specialist addresses a broad range of non-life-threatening mental health situations without police or EMS involvement. Key responsibilities include conducting intake and needs assessments, coordinating services, and advocating for community members to ensure continuity of care.

Job Responsibilities

  • Conduct direct advocacy and support, acting as a liaison between individuals, their families, and the Crisis Response Team.
  • Collaborate with experienced staff to develop consumer-driven wellness and recovery plans.
  • Complete accurate documentation within established timeframes, including necessary signatures and registration forms.
  • Respond compassionately to calls in the call center, following organizational protocols.
  • Communicate relevant information to supervisors and designated personnel both in writing and verbally.
  • Transport clients as approved by a supervisor.
  • Work closely with Crisis Response Team members to prevent re-hospitalization and promote stabilization.
  • Conduct 72-hour follow-up check-ins with individuals after the initial crisis response.
  • Support brief life skills coaching, linkage to wraparound services, and compliance planning for missed medication management appointments.
  • Coordinate with community partners for outreach events.
  • Complete four hours of cultural competency training each fiscal year.
  • Demonstrate proficiency in electronic record-keeping systems, including SmartCare and One Point, while documenting services provided.
  • Collect and document all contacts and required data using designated software and helpline systems.
  • Offer resources and referrals to clients, including making outgoing and follow-up calls.
  • Apply crisis intervention techniques and connect individuals to community safety net programs.
  • Evaluate consumers for potential W&I 5150 Code assessments and assist in placing rescue calls for emergencies.
  • Navigate multiple databases to locate and refer contacts to appropriate community resources.
  • Maintain satisfactory performance ratings for monitored calls and meet expectations for answer rates across all lines.
  • Attend mandatory quarterly staff meetings and complete required training to stay informed on best practices and policies.
  • Participate in on-call services on a rotational basis as required by the program.

What We Offer

We offer a competitive salary of $65,000 per annum, plus benefits such as medical, dental, vision insurance, life and long-term disability insurance, 401k plan, vacation time, twelve (12) paid holidays, education reimbursement program up to $1000 per year, referral program, employee assistance program, and an environment of like-minded people reaching for the same goal.

Requirements

  • High School Diploma (or Equivalent)
  • Class C Driving License
  • 1 year of experience working with the public. Must be a current or past consumer of mental health services or a family member of a consumer if program requires.
  • Ability to engage consumers and safely de-escalate situations by using specialized tactics, strength-based techniques and adequate and immediate linkage. Basic understanding and appreciation of wellness and recovery principles. Interest in obtaining the knowledge of the philosophy and goals of program assigned, common practices and procedures in wellness and recovery interaction with clients.
  • Possess strong note-taking skills and basic computer proficiency, alongside excellent communication and compassionate listening abilities. A capacity to remain calm and self-regulate during crisis situations is essential, as well as the ability to engage consumers and use de-escalation techniques to ensure safety. Proficiency in data entry, with a focus on accuracy and integrity, is crucial. Strong verbal and written communication skills are necessary for collaborating with consumers, families, and professionals, as well as maintaining thorough case records. Critical thinking and problem-solving skills will be key in developing appropriate care plans with the Crisis Response Team. Additionally, the ability to respond effectively in emergency situations and work both independently and collaboratively within a team is vital.
  • Strong desire to help those in need. Understands the importance of empathy, cultural competency, and connection to help callers develop a plan to manage current and future crises. Function autonomously and exercise good judgment and decision-making skills, particularly in a crisis.
  • College degree, Substance Abuse clinical experience, Bilingual English/Spanish preferred.

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