Guest Relations Specialist

4 weeks ago


Sunset, Louisiana, United States HV Global Group, Inc. Full time

Hourly Rate: $20.20

POSITION OVERVIEW

Are you someone who excels in delivering exceptional customer service and enjoys creating personalized experiences for guests? Do you possess a keen eye for detail while managing multiple tasks effectively? If you thrive in a collaborative and supportive environment, this role at HV Global Group, Inc. could be an excellent fit for you.

As a Guest Relations Specialist, you will be the first point of contact for our valued Owners and guests, ensuring they feel welcomed and cared for throughout their stay. Your duties will encompass processing guest arrivals and departures, providing insightful information about our services, and crafting memorable vacation experiences tailored to each individual.

KEY RESPONSIBILITIES

  • Adhere to company policies and procedures; report any incidents or unsafe conditions to management; maintain a professional appearance and uphold confidentiality of sensitive information.
  • Greet and acknowledge guests in accordance with company standards; proactively address service needs and assist guests with disabilities; express genuine gratitude to guests.
  • Communicate clearly and professionally; manage phone inquiries with appropriate etiquette.
  • Foster positive working relationships; collaborate with team members to achieve shared objectives; listen and respond to employee concerns effectively.
  • Ensure compliance with quality assurance protocols.
  • Remain on your feet, sit, or walk for extended periods as required.
  • Handle light lifting and carrying of objects weighing up to 10 pounds independently, while maintaining a focus on customer service with a friendly demeanor.
  • Be available for a flexible work schedule, including evenings, weekends, and holidays.
  • Perform additional reasonable duties as assigned by Supervisors.
HV Global Group, Inc. is an equal opportunity employer dedicated to fostering a diverse workforce and promoting an inclusive culture.

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