Lead Coordinator for Outdoor Operations

2 months ago


Sunset, United States Cliffs Club Services, LLC Full time
Job Overview

Position Title: Outside Lead


SUMMARY: The primary objective is to embody The Cliffs Lifestyle for Members and their Guests through our commitment to excellence, which is encapsulated in our focus on meticulous attention to detail, exceptional relational service, and ongoing enhancement of our services.

KEY RESPONSIBILITIES:

  • Deliver exceptional relational service to all Members and Guests.
  • Oversee the outdoor operations team and provide training for all outside cart personnel.
  • Engage in the onboarding and certification process for new team members.
  • Manage the operational flow of outdoor services, including valet parking as required.
  • Ensure adherence to the preventative maintenance schedule, oversee the detailing of the golf cart fleet, and liaise with our authorized dealer for necessary repairs.
  • Maintain the golf bag storage area efficiently.
  • Supervise and facilitate outdoor operations during golf tournaments.
  • Ensure the practice facility and its equipment are well-maintained.
  • Keep an adequate inventory of parts and tools to support a high-quality cart repair and maintenance program.
  • Maintain cleanliness and organization in cart storage and surrounding areas.
  • Prepare carts in the designated staging area for prompt service to arriving players.
  • Detail staged carts each morning as required.
  • Supervise staff to ensure readiness to assist Members and Guests at the bag drop area.
  • Assist in removing golf bags from vehicles or storage and loading them onto carts.
  • Set up the practice facility and short game areas in accordance with club guidelines.
  • Wash range balls and towels on a daily basis.
  • Return bags from carts to either the Member/Guest's vehicle or storage area.
  • Ensure carts are returned to storage, removing all items such as towels, pencils, scorecards, tees, and trash, while reusing appropriate items.
  • Wash and detail carts before parking them for overnight charging.
  • Properly connect carts for overnight charging.
  • Execute all tasks in alignment with The Cliffs Standards.

QUALIFICATIONS:

  • Strong communication and relational service skills.
  • Knowledge of golf and its operations is essential.
  • Professional demeanor with robust customer service and interpersonal skills.

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