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Healthcare Support Specialist
2 months ago
Employment Type: Full-time
Position Summary:
This role is essential in delivering exceptional care to patients within the clinic and through various communication channels. Healthcare Support Specialists play a crucial role in assisting medical professionals, acting as a bridge between patients and healthcare providers, and managing reception and patient portal responsibilities as required.
Reporting Structure:
This position reports directly to the Medical Assistant Manager. There are no subordinate roles under this position.
Key Responsibilities:
- Familiarize yourself with the preferences of healthcare providers and the established conditions of patients.
- Understand the Patient-Centered Medical Home model.
- Distribute patient agendas effectively.
- Conduct medication reconciliation during each visit, including over-the-counter medications.
- Gather comprehensive family and social histories.
- Assist in transitioning patients from the waiting area to examination rooms.
- Measure vital signs, obtain recent test results, and clarify the purpose of the visit.
- Prepare patients by collecting all necessary information.
- Report any notable changes in a patient's condition or behavior.
- Set up examination rooms for practitioners.
- Perform basic procedures in accordance with established medical policies.
- Administer vaccinations, draw blood, conduct EKGs, and fulfill other provider requests.
- Engage in quality assurance initiatives to enhance patient care standards.
- Complete relevant forms or growth charts prior to the practitioner’s assessment.
- Assist in examinations, diagnostic assessments, and treatment procedures.
- Input requisitions into the Electronic Medical Record (EMR) system.
- Prepare and dispatch specimens as needed.
- Maintain stock levels in treatment rooms and clinical areas, notifying the Practice Administrator of supply needs.
- Ensure cleanliness and organization of examination rooms, hallways, and laboratory areas.
- Adhere to established standing orders as necessary.
- Facilitate various procedures including spirometry, audiometry, blood pressure checks, allergy shots, urinalysis, and drug screenings.
- Attend all staff meetings and contribute to team discussions.
- Provide support to colleagues as required.
- Comply with professional office standards and policies.
- Participate in unit-based quality improvement initiatives when appropriate.
- Conduct laboratory tests as necessary.
- Maintain a safe and healthy work environment by following established protocols and legal regulations.
- Adhere to personal protective equipment requirements to safeguard against exposure to potentially infectious materials.
- Prepare and administer medications and injections as directed by the provider.
- Ensure timely communication of test results to patients.
- Collaborate closely with the clinic's medical director, physicians, nurses, care managers, and other healthcare providers.
- Comprehend and apply HIPAA regulations regarding patient privacy and information security.
- Manage patient registration and activation of individual portal accounts.
- Assist patients in troubleshooting portal-related issues.
- Schedule patient appointments and follow-up visits efficiently.
- Handle incoming and outgoing phone communications.
- Facilitate patient intake and checkout processes.
- Collect copayments at the time of service.
- Create triages within the EMR system.
- Manage patient information within the Electronic Medical Records system.
- Participate in scheduled late-night, weekend, and holiday rotations.
- Perform additional duties as assigned.
Qualifications:
- Preferred prior experience in healthcare (1-3 years).
- Experience as a Medical Assistant in a clinical setting is advantageous.
- High school diploma or equivalent is required.
- Completion of a Medical Assistant or Nurse Aide program is mandatory.
- Certification as a Certified Medical Assistant (CMA) or Certified Nurse Aide (CNA) is preferred.
- Basic Life Support/CPR certification is required.
- Strong written and verbal communication skills, along with excellent interpersonal abilities.
- Proficient in electronic medical records systems.
- Computer literacy is essential.
- Ability to work independently and collaboratively within a team.
- Flexibility to work varying hours, including evenings, weekends, and holidays.
- Capability to thrive in a fast-paced environment.
- Sound judgment and decision-making skills.
- Comfortable discussing sensitive health matters with patients.
- Commitment to maintaining patient confidentiality with the highest level of professionalism.
