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Circulation Desk Assistant

2 months ago

Lynchburg VA USA, United States Liberty University Full time
About the Role

The Circulation Desk Assistant - Student Support is a professional position that demands excellent customer service skills, courtesy, and a vigilant posture while staffing the service desks. This role reports to the Circulation Desk Supervisor and is responsible for providing research assistance, basic technology support, and maintaining a clean and clutter-free environment.

Key Responsibilities
  • Provide research assistance to customers in locating library resources using basic databases, electronic books, and computer searching techniques.
  • Give basic technology assistance by troubleshooting computers, answering printer questions, and keeping printer paper stocked.
  • Perform general duties such as completing hourly counts, providing directions, and maintaining a clean and clutter-free environment.
  • Complete special projects as assigned by supervisor.
  • Maintain a vigilant posture to identify customers who may need assistance and/or customers who may be exhibiting behavior that is problematic to other customers.
  • Demonstrate the ability to work in and with diverse populations, supporting an equitable and inclusive environment in accordance with the Liberty University School of Law non-discrimination statement.
  • Remain abreast of existing and emerging technologies, processes, products, services, and leading industry performance benchmarks.
  • Work effectively as a team member, embracing and fostering LU's mission.
  • Adhere to a business casual dress code.
Requirements
  • Grade point average of 3.0 or above is preferred.
  • At least one year of college education preferred.
  • Work Study status is preferred.
  • Previous customer service experience preferred.
  • Some knowledge of the Library of Congress classification and call number system preferred.
Abilities and Competencies
  • Ability to effectively communicate both verbally and in writing to convey clear, well-articulated information.
  • Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner.
  • Possess public communication skills that allow professional representation of Liberty University to a variety of business and community customers and associates.
  • Strong organizational skills.
  • Ability to work independently and exercise good judgment and discretion.
  • Promptness and reliability to follow and record scheduled hours.
  • Willingness to provide behavioral direction in a consistent, firm, congenial, and God-honoring manner.
  • Displays an attitude of courtesy, respect, and tact in dealing with others.
  • Ability to read call number labels quickly and accurately.
Problem Solving
  • Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.
  • Ability to efficiently prioritize and complete tasks.
  • Quick-thinking with the ability to resolve potentially problematic issues with customers.
Physical and Sensory Abilities
  • Occasionally required to travel to other campus locations.
  • Frequently required to sit for extended periods to perform deskwork or type on a keyboard.
  • Regularly required to hear and speak in order to effectively communicate orally.
  • Regularly required to stand, walk, and climb stairs to move about the building.
  • Regularly handle materials, reach overhead, kneel or stoop in order to conduct business.
  • Regularly lift 40 or fewer pounds and push book carts weighing up to 250 pounds.