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Customer Service Specialist
2 months ago
Position Overview:
The role involves a diverse range of responsibilities aimed at fulfilling the financial service requirements of both internal and external clients across various markets.
Key Responsibilities:
- Manage incoming calls to the Contact Center, addressing client inquiries directly or connecting them with appropriate personnel when necessary.
- Actively pursue opportunities to enhance customer relationships, ensuring high levels of client satisfaction while maintaining a thorough understanding of the bank's offerings.
- Handle all incoming internet email communications, responding to inquiries or directing them to the relevant team members, while monitoring the timeliness of responses.
- Provide electronic banking assistance to clients, covering services such as Web Banking, Mobile Banking, Bill Pay, and Link Live.
- Investigate and resolve issues related to Check Card and ATM card transactions efficiently.
- Support clients with deposit and loan account inquiries, guiding them towards additional products or services to strengthen relationships.
- Process basic banking transactions as requested by clients, including account transfers and stop payments.
- Receive and manage client requests for information and documentation, ensuring appropriate follow-up.
- Accurately process Mobile Deposit transactions and requests.
- Facilitate the opening of deposit accounts through online channels, preparing necessary documentation and following up with clients to enhance their banking experience.
- Adhere to all relevant policies, procedures, and regulations within the Retail Division.
- Engage in outbound calls to assess client needs and generate qualified referrals for additional products and services.
Qualifications:
- High School Diploma or equivalent, preferably with a focus on business studies.
- At least 1 year of experience in a banking or customer service role is preferred.
- Strong interpersonal skills for effective communication with clients and various levels of management.
- Excellent communication and sales abilities.
- Proficient in Microsoft Word, Excel, and PowerPoint.
Compensation:
The hourly salary ranges from $15.00 to $23.00, with offers based on a variety of factors including skills, experience, and education. For more information on benefits, please refer to the Careers page.
Chemung Canal Trust Company fosters a diverse and inclusive workplace where all employees can thrive. EEO/AA Including Veterans and Disabled.
