Customer Service Ambassador
4 weeks ago
Nesco Resource is seeking a skilled Customer Service Representative to join our team in the Elmira area. This is a permanent full-time position, Monday through Friday, with a competitive hourly rate of $22 to $23.
About the Role:
Serves customers by providing product and service information, resolving product and service problems, and maintaining customer records.
Key Responsibilities:
- Provides product and service information to customers, answering questions and suggesting relevant products and services.
- Opens customer accounts by recording account information and maintaining accurate records.
- Resolves customer complaints by clarifying issues, determining causes, and selecting effective solutions.
- Processes customer adjustments and maintains financial accounts.
- Recommends potential products or services to management by analyzing customer needs and collecting relevant information.
- Prepares product or service reports by collecting and analyzing customer data.
Requirements:
- Excellent customer service skills
- Strong product knowledge and problem-solving abilities
- Ability to work in a fast-paced environment and multitask
- Effective communication and interpersonal skills
- Ability to maintain accurate records and process customer adjustments
Nesco Resource is an equal opportunity employer and welcomes applications from diverse candidates.
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