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Associate Restaurant Manager

2 months ago

Brewster, New York, United States Dunkin' Full time

About Us:
As a franchisee of Dunkin', we prioritize our team members just as much as we prioritize our customers. We are dedicated to fostering a supportive environment for our hardworking and enthusiastic employees, ensuring their success in every aspect of their role.

Position Overview:
An Associate Restaurant Manager plays a crucial role in executing operational procedures as directed by the General Manager. This position involves overseeing staff during daily operations, providing assistance to customers in challenging situations, and managing the overall workflow within the establishment.

Key Responsibilities:
  • Oversee the daily operations of the restaurant, ensuring exceptional guest service.
  • Recruit, train, and manage a team of employees.
  • Conduct performance evaluations for team members.
  • Build and maintain strong customer relationships.
  • Address and resolve employee and customer issues effectively.
  • Develop strategies to enhance workplace efficiency and achieve goals.
  • Coordinate meetings and manage communication within the team.
  • Monitor financial performance and budget adherence.
  • Step in for the General Manager during their absence, making key decisions and leading meetings.
  • Troubleshoot operational systems as needed.
  • Encourage ongoing learning and development among team members.
  • Foster a respectful and inclusive team culture.
  • Drive sales and profitability through effective execution of business strategies.
  • Promote teamwork and a positive work environment through effective training and communication.
  • Model professional behavior in all interactions with customers and team members.
  • Uphold company policies and standards of conduct.
  • Exhibit integrity and accountability in all situations.
Benefits of Joining Our Team:
  • Competitive compensation.
  • A collaborative and team-oriented atmosphere.
  • Opportunities for career advancement for dedicated individuals.
Qualifications:
  • Prior experience in a managerial role is preferred but not mandatory.
  • Experience in the fast food or quick service restaurant industry is required.
  • Exceptional customer service skills.
  • Strong verbal and written communication abilities.
  • Demonstrated leadership capabilities.
  • Ability to work effectively under pressure and manage multiple tasks.
  • Financial literacy and problem-solving skills.
  • Access to reliable transportation and a valid driver's license.
  • Physical ability to lift up to 50 lbs.
  • Willingness to undergo a background check.
  • Flexible availability is essential.
Company Overview:
Dunkin' has been a leader in the baked goods and coffee industry since its inception in 1950. With a commitment to quality and customer satisfaction, we serve millions of customers daily. Join our team and become part of a dynamic and fast-paced environment where you can make a difference every day.