Customer Service Ambassador

7 hours ago


Kissimmee, United States Southern Home Services LLC Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Southern Home Services LLC. As a key member of our customer-facing team, you will be responsible for delivering exceptional service and support to our clients.

Key Responsibilities
  • Respond to customer inquiries and requests with professionalism and a friendly demeanor.
  • Serve as a liaison between customers, technicians, sales team, and management to facilitate effective communication and address service needs promptly.
  • Schedule service and routine maintenance appointments efficiently, ensuring optimal use of resources and timely responses to customer needs.
  • Maintain and update customer records based on interactions, ensuring accurate and accessible information for future reference.
  • Provide detailed information about our products and services, helping customers make informed decisions that best suit their needs.
  • Troubleshoot and resolve customer issues and concerns with empathy and urgency, ensuring customer satisfaction.
  • Develop and maintain an extensive knowledge base of our evolving products and services to better assist customers and enhance their experience.
Requirements
  • A minimum of 1 year of administrative or customer service experience in an office environment.
  • Proven ability to cultivate strong rapport with customers and colleagues alike.
  • Strong organizational and time management skills, with the ability to prioritize tasks and see them through to completion.
  • Ability to work independently while maintaining integrity in a structured yet relaxed atmosphere.
  • A genuine passion for helping others with patience and empathy.
  • Excellent written and verbal communication skills to convey information clearly and effectively.
What We Offer
  • A rewarding career path with great benefits, flexible schedules, professional and on-the-job training, and growth plans.
  • Reliable, year-round work.
  • Weekly paychecks.
  • Paid time off and paid holidays.
  • Comprehensive medical, dental, and vision benefits.
  • Health savings account.
  • Flexible spending account.
  • Growth opportunities.
  • Employee discounts.
  • Company-paid short-term life insurance.
  • Life insurance.

Southern Home Services LLC is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.



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