Customer Service Representative

4 weeks ago


North Easton, United States Big Y Full time

Key Responsibilities:
As a Customer Service Specialist at Big Y, you will process customer transactions, oversee and direct the workflow of customer service employees, and handle customer transactions and resolve customer concerns as necessary. You will also resolve complaints following established procedures and seek management support when needed. Additionally, you will accurately scan and ring all items and build relationships with customers, educate them, and create sales opportunities.

Requirements:
Must be able to work in a fast-paced retail environment and provide excellent customer service. Must be able to work effectively in a team environment and provide leadership and guidance to customer service employees.



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