Retail Customer Engagement Specialist
1 week ago
RETAIL SALES ASSOCIATE
Job Category: Retail Sales Requisition Number: RETAI001353
Job Overview
The Retail Sales Associate plays a crucial role in delivering exceptional customer service and maintaining an inviting shopping environment. This position involves various responsibilities aimed at enhancing the guest experience and ensuring efficient store operations.
Key Responsibilities
- Efficiently operate cash registers in accordance with established procedures.
- Transport merchandise from storage areas to the sales floor to ensure optimal product availability.
- Address guest inquiries and resolve complaints promptly, reflecting the values of the Rocket Center.
- Participate in regular inventory checks to maintain accurate stock levels.
- Uphold a clean, organized, and safe environment for both guests and team members.
- Meet performance expectations set by management regarding task completion and operational efficiency.
Education and Experience Requirements
Education: High School diploma or G.E.D. is required; some college education is preferred.
Experience: A minimum of 3-6 months in a retail setting with cash register operations is necessary, or an equivalent combination of education and experience. Strong attention to detail and professionalism are essential.
Skills and Abilities
Excellent verbal communication skills are required to interact effectively with guests and colleagues. Proficiency in operating point-of-sale systems, including cash registers, is necessary.
Work Schedule
Availability for day shifts and weekends is required.
Physical Demands
This role involves:
- Walking and climbing stairs to access various areas.
- Standing for extended periods while assisting customers and managing transactions.
- Lifting and carrying items weighing up to 40 pounds.
- Bending and reaching to organize and retrieve merchandise.
Equal Opportunity Statement
The Rocket Center is committed to providing equal employment opportunities without regard to race, color, gender, religion, age, nationality, social or ethnic origin, sexual orientation, gender identity or expression, marital status, pregnancy, disability, veteran status, or any other characteristic protected by law.
Note: This job description is intended to provide a general overview of the position and is not exhaustive of all duties that may be assigned. Employees may be required to perform additional tasks as necessary to meet organizational needs.
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