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Guest Relations Associate

2 months ago

San Jose, California, United States The Salvation Army USA Western Territory Full time

POSITION SUMMARY:

The Front Desk Clerk at The Salvation Army USA Western Territory is integral in fostering respectful and empathetic interactions with clients and the community. This role involves assisting the Director in various operational tasks.

KEY RESPONSIBILITIES:

  • Supervising overnight operations at the facility
  • Overseeing fee collection, dormitory upkeep, and client documentation
  • Responding to phone calls, inquiries, and messages in a timely manner
  • Conducting safety inspections and ensuring property maintenance
  • Executing additional necessary tasks as required

QUALIFICATIONS:

  • Completion of high school education or equivalent
  • Experience in human services or related fields
  • Competence in Microsoft Office Suite

ESSENTIAL SKILLS:

  • Knowledge of community support resources
  • Background in residential care environments
  • Strong communication and collaboration abilities
  • Meticulous attention to detail

PHYSICAL REQUIREMENTS:

  • Capability to lift items weighing up to 25 lbs.

TOOLS AND EQUIPMENT:

  • Standard office equipment and relevant software applications

IMPORTANT NOTICE:

Individuals who meet the qualifications will be able to perform the essential functions of the position with or without reasonable accommodations. Requests for adjustments should be practical and can be made concerning physical requirements. The Salvation Army is dedicated to addressing such requests without imposing undue hardship.