Customer Service Ambassador

4 weeks ago


Cincinnati, Ohio, United States MCCORD SIGNS LLC Full time
Job Overview

MCCORD SIGNS LLC is seeking a skilled Customer Service Representative to provide exceptional customer experiences in our Florence, KY location.

Key Responsibilities
  • Communicate with customers to identify needs, process requests, and provide solutions
  • Utilize premade scripts for various customer service topics
  • Document all customer interactions
  • Meet personal and team quotas
  • Attend trainings to maintain up-to-date skills and knowledge
Requirements
  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively
Benefits
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Training & development
Perks
  • Paid Time Off
  • Career Growth Opportunities


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